Host

Brock's Riverside Grill; Fredericksburg (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

Brock's Riverside Grill in Fredericksburg, VA is seeking a friendly Host/Hostess to greet guests, manage reservations and seating, and ensure smooth table turnover. The role requires welcoming guests and coordinating with management and servers to provide excellent service.

Experience in hospitality or customer service is preferred, with flexibility for evenings, weekends, and holidays. Familiarity with POS systems or table management software is a plus.

Qualifications

• Strong, friendly communication with a customer-first attitude.
• Ability to multitask and manage a fast-paced environment.
• Previous hospitality or customer service experience is preferred.
• Familiarity with POS or table-management software is common.

Responsibilities

• Greeting & Seating: Welcome guests, provide menus, escort to tables, and balance seating flow.
• Reservation & Waitlist Management: Handle phone/online bookings and provide accurate wait times.
• Customer Service: Answer inquiries, resolve guest concerns, ensure a positive dining experience.
• Front-of-House Coordination: Communicate with kitchen/service staff for efficient turnover, assist with tasks as needed.
• Maintenance: Keep the host station and entrance area clean and organized.

Skills

Interpersonal skills

Organization

Hospitality experience

Flexibility

Tools

POS systems

Table management

Job description

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development

Host/Hostess is the first point of contact, responsible for greeting guests warmly, managing reservations and the waitlist, and seating diners to ensure efficient table turnover. They coordinate with management, guests, service staff, answer phones, maintain front-of-house cleanliness, and provide excellent, professional service to maximize customer satisfaction from arrival to departure.

Key Responsibilities

• Greeting & Seating: Welcoming guests, providing menus, and escorting them to tables while managing seating flow to balance server workloads.
• Reservation & Waitlist Management: Handling phone/online bookings and providing accurate wait time estimates to customers .
• Customer Service: Answering inquiries, resolving guest concerns, and ensuring a positive dining experience.
• Front-of-House Coordination: Communicating with kitchen/service staff for efficient turnover and, at times, assisting with tasks like clearing tables.
• Maintenance: Ensuring the host station and entrance area remain clean and organized.

Required Skills & Qualifications

• Interpersonal Skills: Strong, friendly communication skills with a customer-first attitude.
• Organization: Ability to multitask and manage a fast-paced environment.
• Experience: Previous experience in hospitality or customer service is often preferred.
• Technical Skills: Familiarity with POS systems or table management software is common.
• Flexibility: Availability to work evenings, weekends, and holidays.

This is a position with growth potential!