Host

Workstream; Tomball (TX); On-site; USD 16,531 - 22,041; Full time

Job summary

IHOP restaurant in Tomball, TX is seeking friendly servers to provide prompt, courteous service to guests, take orders, deliver meals, and process checks while maintaining a welcoming dining experience.

You will follow IHOP Service Guidelines, handle guest concerns professionally, keep tables clean, stock service areas, and complete online training modules as required. This is a fast-paced role requiring teamwork and a positive attitude.

Qualifications

• Greet and seat guests
• Take and serve orders
• Handle guest remittance
• Maintain dining area cleanliness
• Adhere to sanitation and safety guidelines
• Complete training modules

Responsibilities

• Provide prompt, courteous service to guests
• Greet, seat, and take orders; serve meals and beverages
• Process guest checks and remittances as required
• Clear and reset tables; stock service areas
• Follow IHOP Service Guidelines and SOPs
• Maintain uniform appearance and comply with safety standards
• Participate in online and virtual training modules

Job description

JOB DESCRIPTION

Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

These Include the Following

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the "Service Guidelines" per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Comply with IHop N Go program as assigned.
• Complete all required online and virtual training modules.