Server

IHOP Restaurants; Gaithersburg (MD); On-site; USD 25,000 - 35,000; Full time

Job summary

IHOP Restaurants in Gaithersburg, Maryland is seeking a Server who will provide prompt and efficient service to all guests. Responsibilities include greeting customers, taking and serving orders, and ensuring compliance with health and safety guidelines.

The ideal candidate must develop professional relationships with guests and handle complaints with professionalism. This role involves maintaining cleanliness in dining areas and complying with IHOP's service standards.

Responsibilities

• Provide efficient and courteous service to all guests.
• Handle guest complaints professionally and timely.
• Comply with health, sanitation, and safety guidelines.

Job description

Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

ESSENTIAL DUTIES AND RESPONSIBILITIES of a Server

These include the following:

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the "Service Guidelines" per the IHOP SOP to ensure a high quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHop N Go program as assigned.