Host

Workstream; Saint Joseph (MO); On-site; USD 12,000 - 20,000; Full time

Job summary

Workstream is hiring for a position in Saint Joseph, Missouri, which involves providing prompt and courteous service to guests at IHOP. The role includes greeting, seating, and serving orders while ensuring compliance with health and sanitation guidelines.

Key responsibilities include maintaining relationships with guests and staff, handling complaints efficiently, and performing cleaning duties according to health standards.

Responsibilities

• Provide courteous service to guests including greeting, seating, and serving.
• Maintain professional relationships with employees and guests.
• Handle guest complaints professionally and timely.

Job description

JOB DESCRIPTION

Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the "Service Guidelines" per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Comply with IHop N Go program as assigned.
• Complete all required online and virtual training modules.