Server

IHOP Restaurants; Albuquerque (NM); On-site; USD 25,000 - 35,000; Full time

Job summary

IHOP in Albuquerque is seeking a Server to provide efficient and courteous service to guests. Key responsibilities include greeting and seating guests, taking orders, and ensuring a high-quality dining experience. A successful candidate will handle guest complaints professionally and maintain cleanliness in the dining area. Ideal for those with strong communication skills and a commitment to customer service. Join IHOP to become part of a dynamic and supportive team.

Qualifications

• Strong communication skills to interact with guests effectively.
• Ability to handle complaints in a professional manner.
• Knowledge of menu and service standards.

Responsibilities

• Provide courteous service to guests at all times.
• Execute service guidelines as per IHOP SOP.
• Memorize and apply IHOP terminology and methodologies.

Job description

Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.

ESSENTIAL DUTIES AND RESPONSIBILITIES of a Server

These include the following:

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the "Service Guidelines" per the IHOP SOP to ensure a high quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHop N Go program as assigned.