Server

IHOP; West Columbia (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

IHOP in West Columbia, SC is seeking a friendly and efficient server to deliver prompt, courteous service to guests. You will greet guests, take seating and orders, and ensure a smooth dining experience.

Responsibilities include communicating orders, maintaining tables, assisting with cleaning, and upholding IHOP safety and cleanliness standards. Must be reliable, work well in a team, and adhere to brand guidelines.

Qualifications

• Experience delivering friendly guest service.
• Ability to operate a POS system and handle payments.
• Excellent communication and teamwork required.

Responsibilities

• Greet guests and seat them when needed.
• Take orders accurately and communicate to kitchen and bar staff.
• Clear dishes and reset tables to maintain a clean dining area.
• Handle guest feedback and resolve issues professionally.
• Maintain knowledge of IHOP menu and specials.
• Ensure cash accuracy and follow SOP for guest checks.
• Stock service areas and assist with cleaning duties.
• Follow IHOP safety and sanitation guidelines.

Skills

Guest service

POS handling

Cash handling

Team cooperation

Tools

POS system

Job description

Provide prompt, efficient, courteous service to all guests. Service includes greeting, seating taking orders, clearing dishes and resetting tables.

Essential Duties and Responsibilities:

• Develop and maintain professional functional working relationships with IHOP Team Members and guests
• Execute the "Server Guidelines to Great Guest Service" per IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return.
• Communicate guest food orders and service requests in an accurate and timely manner.
• Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and maintaining cash control.
• Stock and rotate all needed supplies in the service areas and dining room.
• Comply with all federal, state and local regulations as well as the IHOP Safety Manual and SOP health, sanitation and safety guidelines.
• Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.