Host

American Social - Fort Lauderdale; Seven Isles (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

American Social - Fort Lauderdale is seeking a friendly Host/Hostess to greet guests, manage seating and waiting lists, and coordinate with servers to ensure smooth guest flow. You will use our seating system to optimize operations and maintain a clean host area throughout shifts.

Candidates should be at least 18, able to work late-night hours, and bring strong English communication and customer service skills. Prior OpenTable experience is a plus, with weekend/holiday availability expected.

Qualifications

• Must be at least 18 years old.
• Available for late-night shifts (roughly to 12am–3am).
• Alcohol Awareness Certification a plus.
• Food handling certificate a plus.
• Fluent in English.

Responsibilities

• Greet guests as they enter the restaurant and check seating availability.
• Seat guests, manage waiting lists, and notify guests when seating is ready.
• Maintain the seating flow using the restaurant system to optimize guest experience.
• Answer phones with directions, hours, take-out orders, and reservations.
• Assist other team members with stocking, bussing, and resetting tables as needed.
• Maintain cleanliness of host stand and lobby area throughout shifts.

Skills

English fluency

Customer service

Teamwork

Tools

OpenTable

Job description

Job Functions:

• Live and embraces American Social Vision and Core Values
• Reports to work on time and prepared for the shift
• Follows all Image and Appearance standards
• Has a positive attitude and provides the best service possible
• Greets guests as they enter the restaurant
• Seats guests, maintains the waiting list, and notifies waiting guests when seating is available
• Utilizes seating system (i.e. Open Table) to ensure proper guest flow
• Monitors reservations and properly communicates updates with managers and guests
• Communicates with servers and managers regarding availability of tables, station assignments, seating of large parties, or special requests
• Communicates with Table Assistants and Bussers and informs them of tables that need resetting
• Ensures host area(s) is stocked with adequate supplies (menus, silverware, business cards, etc).
• Inspects restrooms and lobby floors for cleanliness and cleans as necessary to maintain sanitation standards
• Performs additional duties including participating in pre-shift meetings, rolling silverware, updating seating plans, maintaining floors, cleaning windows, and emptying trash
• Has food and beverage knowledge and is able to answer questions regarding the menu
• Answers telephone and provides directions, hours of operation, take-out orders, etc.
• Assists other employees with stocking stations, bussing, sweeping, refilling water glasses, running food, wiping, cleaning, resetting tables, and taking/assembling take-out orders.
• Supports restaurant maintenance by stocking supplies and keeping it clean and organized
• Practices teamwork during all shifts and supports both FOH and BOH priorities
• Works cohesively with all Team Members
• Flexible to assist in other departments as requested
• Works well under pressure
• Follows the direction of the Managers on duty
• Supports and follows all Marketing initiatives

Qualifications:

• Minimum of 18 years of age
• Ability to work Late Night shifts, potentially to between 12 AM – 3AM
• Works assigned scheduled shifts
• Alcohol Awareness Certification (i.e Serv Save, TIPs, etc) a plus
• Food handling certificate a plus
• Fluent in English; able to speak, read, write
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to transport items up to 30 pounds
• Remain in stationary position for up to 4 hours throughout work shift
• Satisfactorily communicate with guests, management and co-workers to their understanding
• Must be available to work weekends and holidays