Host

American Social - Miami (Brickell); Miami (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

American Social - Miami (Brickell) seeks a friendly Host/Hostess to greet guests, manage seating, and ensure smooth dining room flow. You will coordinate with servers and managers to optimize guest experiences and maintain organization.

Requirements include 18+ years, fluency in English, ability to work late shifts, and a willingness to help across FOH/BOH. Weekend availability is expected.

Qualifications

• Must be 18 years or older.
• Able to work late-night shifts, potentially 12 AM–3 AM.
• Works assigned scheduled shifts.
• Alcohol Awareness Certification is a plus.
• Food handling certificate is a plus.
• Fluent in English, reading, writing and speaking.
• Detail-oriented with speed and accuracy.
• Able to lift items up to 30 pounds.
• Available to work weekends and holidays.

Responsibilities

• Greet guests as they enter the restaurant.
• Seat guests, manage waiting lists, and notify when seating is available.
• Utilize seating system (OpenTable) to ensure proper guest flow.
• Communicate with servers and managers about table availability and special requests.
• Maintain stocked host areas with menus and supplies.
• Assist with maintaining cleanliness of lobby/restrooms.
• Support FOH and BOH priorities and work as a team.
• Answer phones, provide directions, hours, and take-out orders.

Skills

Customer service

Communication

Teamwork

Attention to detail

Stamina

Multitasking

Education

Alcohol Awareness Certification

Food Handling Certificate

Tools

OpenTable

Job description

Job Functions

• Live and embraces American Social Vision and Core Values
• Reports to work on time and prepared for the shift
• Follows all Image and Appearance standards
• Has a positive attitude and provides the best service possible
• Greets guests as they enter the restaurant
• Seats guests, maintains the waiting list, and notifies waiting guests when seating is available
• Utilizes seating system (i.e. Open Table) to ensure proper guest flow
• Monitors reservations and properly communicates updates with managers and guests
• Communicates with servers and managers regarding availability of tables, station assignments, seating of large parties, or special requests
• Communicates with Table Assistants and Bussers and informs them of tables that need resetting
• Ensures host area(s) is stocked with adequate supplies (menus, silverware, business cards, etc).
• Inspects restrooms and lobby floors for cleanliness and cleans as necessary to maintain sanitation standards
• Performs additional duties including participating in pre-shift meetings, rolling silverware, updating seating plans, maintaining floors, cleaning windows, and emptying trash
• Has food and beverage knowledge and is able to answer questions regarding the menu
• Answers telephone and provides directions, hours of operation, take-out orders, etc.
• Assists other employees with stocking stations, bussing, sweeping, refilling water glasses, running food, wiping, cleaning, resetting tables, and taking/assembling take-out orders.
• Supports restaurant maintenance by stocking supplies and keeping it clean and organized
• Practices teamwork during all shifts and supports both FOH and BOH priorities
• Works cohesively with all Team Members
• Flexible to assist in other departments as requested
• Works well under pressure
• Follows the direction of the Managers on duty
• Supports and follows all Marketing initiatives

Qualifications

• Minimum of 18 years of age
• Ability to work Late Night shifts, potentially to between 12 AM – 3AM
• Works assigned scheduled shifts
• Alcohol Awareness Certification (i.e Serv Save, TIPs, etc) a plus
• Food handling certificate a plus
• Fluent in English; able to speak, read, write
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to transport items up to 30 pounds
• Remain in stationary position for up to 4 hours throughout work shift
• Satisfactorily communicate with guests, management and co-workers to their understanding
• Must be available to work weekends and holidays