Host

American Social; Orlando (FL); Vor Ort; USD 24.000 - 32.000; Vollzeit

Zusammenfassung

American Social in Orlando is seeking a friendly host/hostess to greet guests, manage the waiting list and seat guests promptly. You will use OpenTable to maintain proper flow, coordinate with servers and managers, and keep the host area stocked and clean.

You should be able to communicate clearly in English, work late shifts, and support weekend/holiday operations. Prior hosting or restaurant experience is preferred.

Qualifikationen

• Minimum age 18.
• Ability to work late-night shifts (potentially 12 AM–3 AM).
• Alcohol awareness certification (ServSafe/TIPS) a plus.
• Food handling certificate a plus.
• Fluent in English (speak, read, write).
• Availability for weekends and holidays.

Aufgaben

• Greet guests as they enter the restaurant.
• Seat guests, manage waiting list and notify when seating is available.
• Use seating system to ensure guest flow and communicate updates to managers and guests.
• Coordinate with servers, managers and other staff on table availability and party sizes.
• Keep host area stocked with menus, silverware and supplies; maintain sanitation standards.
• Assist with pre-shift meetings, bussing, resetting tables, and take-out orders as needed.
• Provide menu knowledge and answer guest questions about items.

Kenntnisse

Fluent in English

Customer service

Teamwork

Attention to detail

Stamina

Tools

OpenTable

Jobbeschreibung

Job Functions:

• Live and embraces American Social Vision and Core Values
• Reports to work on time and prepared for the shift
• Follows all Image and Appearance standards
• Has a positive attitude and provides the best service possible
• Greets guests as they enter the restaurant
• Seats guests, maintains the waiting list, and notifies waiting guests when seating is available
• Utilizes seating system (i.e. Open Table) to ensure proper guest flow
• Monitors reservations and properly communicates updates with managers and guests
• Communicates with servers and managers regarding availability of tables, station assignments, seating of large parties, or special requests
• Communicates with Table Assistants and Bussers and informs them of tables that need resetting
• Ensures host area(s) is stocked with adequate supplies (menus, silverware, business cards, etc).
• Inspects restrooms and lobby floors for cleanliness and cleans as necessary to maintain sanitation standards
• Performs additional duties including participating in pre-shift meetings, rolling silverware, updating seating plans, maintaining floors, cleaning windows, and emptying trash
• Has food and beverage knowledge and is able to answer questions regarding the menu
• Answers telephone and provides directions, hours of operation, take-out orders, etc.
• Assists other employees with stocking stations, bussing, sweeping, refilling water glasses, running food, wiping, cleaning, resetting tables, and taking/assembling take-out orders.
• Supports restaurant maintenance by stocking supplies and keeping it clean and organized
• Practices teamwork during all shifts and supports both FOH and BOH priorities
• Works cohesively with all Team Members
• Flexible to assist in other departments as requested
• Works well under pressure
• Follows the direction of the Managers on duty
• Supports and follows all Marketing initiatives

Qualifications:

• Minimum of 18 years of age
• Ability to work Late Night shifts, potentially to between 12 AM – 3AM
• Works assigned scheduled shifts
• Alcohol Awareness Certification (i.e Serv Save, TIPs, etc) a plus
• Food handling certificate a plus
• Fluent in English; able to speak, read, write
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to transport items up to 30 pounds
• Remain in stationary position for up to 4 hours throughout work shift
• Satisfactorily communicate with guests, management and co-workers to their understanding
• Must be available to work weekends and holidays