Host

The Great Dane Pub; Royal Oak (MI); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

The Great Dane Pub in Royal Oak, MI is seeking a friendly, energetic Host/Hostess to welcome guests and set the tone for their dining experience. As the first and last touchpoint, you’ll greet guests, manage reservations, and coordinate seating with servers.

This role emphasizes guest service, multitasking, and teamwork in a fast-paced environment. Evening, weekend, and holiday availability is preferred to help maintain smooth, welcoming service.

Formación

• Experience in restaurant or customer service preferred but not required.
• Ability to remain calm and friendly during peak hours.
• Willingness to learn POS and reservation systems.
• Excellent interpersonal skills and a welcoming demeanor.

Responsabilidades

• Greet guests with a warm, genuine welcome.
• Manage reservations, walk-ins, and waitlists.
• Coordinate seating to balance server sections.
• Communicate wait times accurately to guests.
• Answer phone inquiries professionally.
• Maintain a clean, organized host stand.
• Support takeout pickups when needed.
• Collaborate with servers and management to ensure smooth service.
• Recognize returning guests and create a personalized experience.
• Help during busy periods to maintain guest satisfaction.

Conocimientos

Friendly, outgoing personality

Excellent communication

Professional appearance

Strong organizational skills

Multitask under fast-paced environment

Punctual and dependable

Reservation systems

POS software

Herramientas

Reservation systems

POS software

Descripción del empleo

The Great Dane is an upscale neighborhood pub in the heart of Royal Oak, offering great food, quality drinks, and a warm, welcoming atmosphere.

We're looking for a friendly, energetic, and dependable Host/Hostess who enjoys working with people and understands the importance of exceptional guest service.

As the first and last point of contact for our guests, you'll play an important role in creating a positive dining experience that keeps people coming back.

Key Responsibilities

• Greet every guest promptly with a warm, genuine welcome.

• Manage reservations, walk-ins, and waitlists efficiently.

• Coordinate seating arrangements to maintain smooth service and balanced server sections.

• Communicate accurate wait times and keep guests informed.

• Answer incoming phone calls professionally and assist with guest inquiries.

• Maintain a clean, organized, and welcoming entrance and host station.

• Assist with takeout orders and guest pickups when needed.

• Work closely with servers, bartenders, and management to maintain an efficient flow of service.

• Recognize returning guests and help create a personalized dining experience.

• Accommodate special requests whenever possible.

• Thank guests sincerely as they leave and invite them to return.

• Assist teammates during busy periods to ensure an excellent guest experience.

Qualifications

• Previous restaurant or customer service experience preferred but not required.

• Friendly, outgoing personality with excellent communication skills.

• Professional appearance and a positive attitude.

• Strong organizational skills and attention to detail.

• Ability to multitask and remain calm in a fast-paced environment.

• Dependable, punctual, and team-oriented.

• Comfortable using reservation systems and basic POS technology.

• Ability to stand for extended periods.

• Availability to work evenings, weekends, and holidays.

What We're Looking For

Someone who:

• Enjoys meeting people and making them feel welcome.

• Understands that hospitality begins the moment a guest walks through the door.

• Can manage a busy dining room with confidence and professionalism.

• Takes initiative instead of waiting to be told what needs to be done.

• Communicates effectively with guests and coworkers.

• Maintains a positive attitude, even during the busiest shifts.

• Takes pride in creating memorable guest experiences.