Server

The Great Dane Pub; Royal Oak (MI); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

The Great Dane Pub in Royal Oak, MI, is seeking experienced, energetic servers who are passionate about hospitality and delivering exceptional guest experiences. You will greet guests, know the menu, and use suggestive selling to enhance the dining experience.

Responsibilities include taking orders on the POS, ensuring accurate delivery, maintaining a clean station, and promoting specials and events. A friendly, team-focused attitude is essential for this neighborhood staple.

Formación

• Previous serving experience in a full-service restaurant preferred.
• Strong knowledge of food, beer, wine and cocktails, or willingness to learn.
• Excellent communication and interpersonal skills.
• Friendly, outgoing personality with a genuine passion for hospitality.
• Ability to multitask and remain organized in a fast-paced environment.
• Availability to work evenings, weekends, and holidays.
• Professional appearance and a dependable work ethic.
• Ability to work independently while contributing to a team environment.
• Responsible alcohol service training preferred or willingness to complete required training.

Responsabilidades

• Greet guests promptly and provide friendly, attentive, and professional service throughout their dining experience.
• Demonstrate thorough knowledge of menu items, ingredients, preparation methods, beverages, and daily specials.
• Make thoughtful recommendations and use suggestive selling techniques to enhance the guest experience.
• Accurately take and enter food and beverage orders using the POS system.
• Ensure food and beverages are delivered accurately, efficiently, and with proper presentation.
• Anticipate guest needs, maintain beverage service, and follow up throughout the meal.
• Monitor guest satisfaction and resolve concerns promptly, involving management when appropriate.
• Maintain clean, organized, and properly stocked service stations and dining areas.
• Follow proper cash-handling and payment-processing procedures.
• Promote daily specials, happy hour offerings, and upcoming restaurant events.
• Work closely with bartenders, hosts, kitchen staff, and management to ensure smooth service.
• Follow all food safety, sanitation, and responsible alcohol service standards.
• Complete assigned opening, closing, and side-work duties.
• Build relationships with returning guests and contribute to a welcoming neighborhood atmosphere.

Conocimientos

Excellent communication

Multitasking

Hospitality passion

Team player

Guest focus

Herramientas

POS system

Descripción del empleo

he Great Dane is an upscale neighborhood pub in the heart of Royal Oak, offering great food, quality drinks, and a warm, welcoming atmosphere.

We're looking for experienced, energetic, and personable servers who are passionate about hospitality and take pride in delivering exceptional guest experiences.

At The Great Dane, we believe great service is about more than taking orders. It's about making guests feel welcome, anticipating their needs, and creating experiences that keep them coming back.

Key Responsibilities

• Greet guests promptly and provide friendly, attentive, and professional service throughout their dining experience.
• Demonstrate thorough knowledge of menu items, ingredients, preparation methods, beverages, and daily specials.
• Make thoughtful recommendations and use suggestive selling techniques to enhance the guest experience.
• Accurately take and enter food and beverage orders using the POS system.
• Ensure food and beverages are delivered accurately, efficiently, and with proper presentation.
• Anticipate guest needs, maintain beverage service, and follow up throughout the meal.
• Monitor guest satisfaction and resolve concerns promptly, involving management when appropriate.
• Maintain clean, organized, and properly stocked service stations and dining areas.
• Follow proper cash-handling and payment-processing procedures.
• Promote daily specials, happy hour offerings, and upcoming restaurant events.
• Work closely with bartenders, hosts, kitchen staff, and management to ensure smooth service.
• Follow all food safety, sanitation, and responsible alcohol service standards.
• Complete assigned opening, closing, and side-work duties.
• Build relationships with returning guests and contribute to a welcoming neighborhood atmosphere.

Qualifications

• Previous serving experience in a full-service restaurant preferred.
• Strong knowledge of food, beer, wine, and cocktails, or a willingness to learn.
• Excellent communication and interpersonal skills.
• Friendly, outgoing personality with a genuine passion for hospitality.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong attention to detail and accuracy.
• Professional appearance and a dependable work ethic.
• Ability to work independently while contributing to a team environment.
• Availability to work evenings, weekends, and holidays.
• Responsible alcohol service training preferred or willingness to complete required training.

What We're Looking For

Someone who:

• Understands the difference between simply serving food and delivering genuine hospitality.
• Takes ownership of their tables and guest experience.
• Knows how to make recommendations without being pushy.
• Recognizes opportunities to increase guest satisfaction and sales.
• Remembers regular guests and makes new guests feel like regulars.
• Communicates effectively with the kitchen and fellow team members.
• Maintains a positive attitude during both busy and slower shifts.
• Takes initiative and helps teammates without being asked.
• Understands that consistency, teamwork, and attention to detail are essential to a successful restaurant.