Hospitality Host - Warm Welcome, Smooth Seating

The Great Dane Pub; Royal Oak (MI); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

The Great Dane Pub in Royal Oak, MI is seeking a friendly, energetic Host/Hostess to welcome guests and set the tone for their dining experience. As the first and last touchpoint, you’ll greet guests, manage reservations, and coordinate seating with servers.

This role emphasizes guest service, multitasking, and teamwork in a fast-paced environment. Evening, weekend, and holiday availability is preferred to help maintain smooth, welcoming service.

Formación

• Experience in restaurant or customer service preferred but not required.
• Ability to remain calm and friendly during peak hours.
• Willingness to learn POS and reservation systems.
• Excellent interpersonal skills and a welcoming demeanor.

Responsabilidades

• Greet guests with a warm, genuine welcome.
• Manage reservations, walk-ins, and waitlists.
• Coordinate seating to balance server sections.
• Communicate wait times accurately to guests.
• Answer phone inquiries professionally.
• Maintain a clean, organized host stand.
• Support takeout pickups when needed.
• Collaborate with servers and management to ensure smooth service.
• Recognize returning guests and create a personalized experience.
• Help during busy periods to maintain guest satisfaction.

Conocimientos

Friendly, outgoing personality

Excellent communication

Professional appearance

Strong organizational skills

Multitask under fast-paced environment

Punctual and dependable

Reservation systems

POS software

Herramientas

Reservation systems

POS software

Descripción del empleo

The Great Dane Pub in Royal Oak, MI is seeking a friendly, energetic Host/Hostess to welcome guests and set the tone for their dining experience. As the first and last touchpoint, you’ll greet guests, manage reservations, and coordinate seating with servers.

This role emphasizes guest service, multitasking, and teamwork in a fast-paced environment. Evening, weekend, and holiday availability is preferred to help maintain smooth, welcoming service.