Host

Drift Coffee & Kitchen; Chapel Hill (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Wellness resources

Opportunity for advancement

Training & development

Job summary

Drift Coffee & Kitchen in Chapel Hill, NC is seeking a welcoming Host to greet guests, manage reservations, and seat guests to ensure a memorable dining experience from arrival to departure. This hourly position offers opportunities for advancement, training and development, and a flexible schedule to support work-life balance.

As the first point of contact, you will uphold high standards of customer service, assist with front-of-house operations, and help maintain a welcoming environment for

Qualifications

• Customer service experience in hospitality or retail.
• Excellent verbal and written communication.
• Attention to detail in guest interactions and cleanliness.
• Ability to work flexible shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and manage reservations.
• Oversee seating arrangements for smooth service.
• Address dietary needs and seating preferences.
• Maintain cleanliness and organization of the guest area.
• Communicate between guests and staff to resolve issues.

Skills

Customer Service

Communication

Attention to Detail

Adaptability

Team Collaboration

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Wellness resources
• Opportunity for advancement
• Training & development

Position Overview:

We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure. This is an hourly role with tip eligablty

Key Responsibilities:

• Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.
• Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.
• Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.
• Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.
• Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.

Qualifications:

• Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.
• Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.
• Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.
• Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.
• Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.