Host

The Original Pancake House; Kennewick (WA); On-site; USD 22,000 - 28,000; Full time

Job summary

The Original Pancake House in Kennewick, WA is seeking a professional Host to warmly welcome guests and guide them from arrival to departure, ensuring a memorable dining experience. You will coordinate reservations, manage seating, communicate with the kitchen and servers, and uphold cleanliness and safety standards in the front-of-house.

Join a collaborative team that values friendly service and guest satisfaction.

Qualifications

• Experience in customer service or hospitality.
• Excellent verbal and written communication.
• Attention to detail in guest interactions.
• Flexible shifts including evenings, weekends, holidays.
• Ability to work well in a team.

Responsibilities

• Greet guests warmly and manage reservations.
• Seat guests and support smooth dining flow.
• Address dietary requests and seating preferences.
• Maintain front-of-house cleanliness and presentation.
• Communicate with staff to ensure prompt service and safety.

Skills

Customer service

Communication

Attention to detail

Adaptability

Team collaboration

Job description

Position Overview:

We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure.

Key Responsibilities:

• Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.
• Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.
• Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.
• Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.
• Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.

Qualifications:

• Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.
• Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.
• Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.
• Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.
• Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.