Host

THE SHACK BREAKFAST AND LUNCH; Chesterfield (MO); Presencial; USD 15 000 - 21 000; Tempo integral

Resumo da oferta

The Shack Breakfast and Lunch is seeking an energetic host/hostess to greet guests at the door and seat them with menus in hand. You will quote wait times and guide guests through their dining experience with a friendly, professional approach.

You will manage the waiting list, monitor table status, answer calls, and keep the host area tidy to ensure a smooth and welcoming front of house. This role requires a quick, customer-focused attitude and strong communication.

Qualificações

• Energetic and personable demeanor for front-of-house role.
• Ability to greet guests warmly and present menus professionally.
• Capable of answering questions about the menu and restaurant operations.

Responsabilidades

• Greet guests with a smile and present menus as guests are seated.
• Quote wait times accurately when tables are not immediately available.
• Maintain the floor plan board and track table status (clean/dirty/occupied).
• Answer phones and provide menu information to guests.
• Assist with seating flow and ensure a positive dining experience.
• Keep host area clean, stocked, and organized.

Conhecimentos

Guest greeting

Customer service

Manage waiting list

Multitasking

Phone communication

Cleanliness & organization

Descrição da oferta de emprego

JOB DESCRIPTION

Summary/Objective

You are the first person the guest sees. We are looking for an energetic and personable individual to fill this position. This individual is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner. The individual is also responsible for quoting wait times and ensure that they are comfortable waiting for their dining experience.

Essential Functions

• Greets guests with a smile and presents menus to guests as they are seated.
• Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
• Takes names on a waiting list.
• Runs the floor plan board.
• Observes tables and keeps track of clean, dirty and occupied tables.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
• Cleans, organizes and stocks menus at host area.
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
• Maintains restrooms throughout shift.
• Sweeps foyer and front entrance area frequently.