Hospitality Training Specialist - Service & Compliance

The St Joe Company; Panama City Beach (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

The St. Joe Company is seeking an Hospitality Trainer to support the Hospitality Training Manager in implementing training initiatives that drive service excellence across our properties.

You will help develop, deliver, and evaluate programs addressing team needs, skills development, and compliance with training standards. You will assist in onboarding, organize training materials, and coordinate learning plans, while promoting a culture of continuous learning and development for a guest-focused

Qualifications

• Bachelor's degree in hospitality management or related field preferred, or equivalent practical experience in hospitality service training.
• Experience in a luxury hotel or hospitality setting is expected.
• Familiarity with Learning Management Systems and eLearning module development is a plus.

Responsibilities

• Assist in developing and delivering training that adheres to Forbes standards for housekeeping.
• A strong understanding of these standards is highly encouraged to ensure exceptional cleanliness and service quality.
• Assist in the development and facilitation of property-level and company orientation programs to ensure all team members are effectively onboarded.
• Help identify and organize designated training materials to support operational and service-focused learning, establishing standardized methods for delivery, evaluation, and reporting.
• Collaborate with various departments to assess training needs and enhance employee skills, performance, and productivity.
• Stay updated on compliance training requirements (food safety, alcohol awareness, OSHA, etc.) and assist in ensuring that all employees meet these standards.
• Conduct assessments and quality checks of guest service and product consistency, providing feedback and recommendations for improvement.
• Assist in managing the Learning Management System, ensuring all training content is up-to-date and accessible.
• Own the communication strategy for training initiatives through internal platforms, including the Community Center and email distributions.
• Manage the administration of Service Awards and contribute to fiscal aspects of training by documenting and reporting on ROI assessments for learning initiatives.
• Assist in the development and coordination of quarterly & annual learning and development plans, including scheduling and logistics for training events and sessions.

Skills

Public speaking

Presentation skills

Bilingual English/Spanish

Organizational skills

Analytical skills

Project management

Education

Bachelor's degree in hospitality management

Tools

Learning Management Systems

eLearning development tools

Microsoft Office

Job description

The St. Joe Company is seeking an Hospitality Trainer to support the Hospitality Training Manager in implementing training initiatives that drive service excellence across our properties.

You will help develop, deliver, and evaluate programs addressing team needs, skills development, and compliance with training standards. You will assist in onboarding, organize training materials, and coordinate learning plans, while promoting a culture of continuous learning and development for a guest-focused