Hospitality Training & Brand Standards Manager

Yaamava' Resort & Casino at San Manuel; Highland (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Yaamava' Resort & Casino at San Manuel seeks a Manager Training - Hospitality to lead enterprise-wide hospitality training, elevating service standards and implementing Yaamava Brand Standards and guest-experience initiatives.

Requires a Bachelor's degree, 3+ years in training and development with supervisory experience; luxury hotel knowledge and Forbes/AAA familiarity are preferred. Must collaborate with senior leaders to deliver service excellence across departments.

Qualifications

• Bachelor's degree required and relevant training development experience.
• Minimum 3 years in training and development with supervisory exposure.
• Experience in luxury hotel or hospitality training preferred.

Responsibilities

• Assess training needs and design enterprise-wide programs aligned with brand standards.
• Observe and report on training effectiveness and compliance with procedures.
• Collaborate with leadership to implement guest-service programs exceeding expectations.
• Prepare training schedules, reports and related documentation.
• Lead evaluations and ongoing improvement of service quality.

Skills

MS Office

Verbal communication

Presentations

Writing skills

Coaching teams

Instructional design

Training delivery

Performance measurement

Education

Bachelor's degree

Tools

Microsoft Office

Office 365

Compliance software

Job description

Yaamava' Resort & Casino at San Manuel seeks a Manager Training - Hospitality to lead enterprise-wide hospitality training, elevating service standards and implementing Yaamava Brand Standards and guest-experience initiatives.

Requires a Bachelor's degree, 3+ years in training and development with supervisory experience; luxury hotel knowledge and Forbes/AAA familiarity are preferred. Must collaborate with senior leaders to deliver service excellence across departments.