Guest Services Lead — Casino Ops & Events

Yaamava' Resort & Casino at San Manuel; Highland (CA); On-site; USD 54,000 - 74,000; Full time

Job summary

Yaamava' Resort & Casino at San Manuel in Highland, CA seeks a Supervisor, Guest Services to lead a fast-paced team and uphold service excellence across the property. You will mentor staff, manage daily operations, support loyalty programs, and collaborate with Marketing and casino partners to deliver memorable guest experiences.

Requires a Bachelor's degree in business-related field and at least one year in customer service or hospitality with supervisory experience; gaming license may be

Qualifications

• Requires fast-paced, high-performance environment experience.
• Ability to think critically and work independently while asking for help when needed.
• Results-oriented with data-driven mindset and multi-project management.

Responsibilities

• Direct and mentor Guest Services team to exceed service standards.
• Support daily operations, loyalty program activities, and events.
• Collaborate with Marketing and casino partners on events and guest experience.
• Ensure compliance with internal controls, safety protocols, and training.
• Address guest concerns and maintain service excellence across the property.

Skills

Supervisory experience

Customer service

Hospitality experience

Education

Bachelor's degree in business-related field

Job description

Yaamava' Resort & Casino at San Manuel in Highland, CA seeks a Supervisor, Guest Services to lead a fast-paced team and uphold service excellence across the property. You will mentor staff, manage daily operations, support loyalty programs, and collaborate with Marketing and casino partners to deliver memorable guest experiences.

Requires a Bachelor's degree in business-related field and at least one year in customer service or hospitality with supervisory experience; gaming license may be