Hospitality Team Leader — Fast-Paced Restaurant Ops

Shake Shack; Chapel Hill (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay & bonuses

Meal discounts

Corporate discounts

Health insurance (medical, dental, and

Vision insurance

Life and disability insurance

401k with company match

Paid time off

Parental leave

Employee assistance program

Pre-tax commuter and parking benefits

FSAs & DCAs

Development and growth opportunities

Job summary

Shake Shack in Chapel Hill, NC is seeking an experienced Restaurant Manager to oversee daily operations, ensuring outstanding guest service and hospitality. You will lead a team, train staff, and drive excellence across all Shack processes.

The role emphasizes coaching, brand promotion, and adherence to sanitation standards, with opportunities to grow within a fast-moving hospitality brand that values people-first culture.

Qualifications

• 2–3 years of Restaurant Management experience in a high-volume, fast-paced setting.
• Knowledge of restaurant operations including personnel management, food planning/prep, purchasing, sanitation and health codes.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of Shack operations.
• Motivate and manage team members to provide the highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plans to promote the brand in the local community through word-of-mouth and events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

People management

Operations oversight

Financial acumen

Food safety

Education

Food handler certification

Tools

POS systems

Job description

Shake Shack in Chapel Hill, NC is seeking an experienced Restaurant Manager to oversee daily operations, ensuring outstanding guest service and hospitality. You will lead a team, train staff, and drive excellence across all Shack processes.

The role emphasizes coaching, brand promotion, and adherence to sanitation standards, with opportunities to grow within a fast-moving hospitality brand that values people-first culture.