Hospitality Team Lead: Elevate Guest Experience & Team Growth

iServ, LLC; Orlando (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

PTO

Health insurance with company contrib.

401(k) with match

Life insurance

Employee discounts

Training & development

Job summary

iServ Group is seeking a Giovanni’s Team Lead in Orlando, FL to guide shifts, mentor staff, and ensure outstanding guest experiences. This position emphasizes leadership, teamwork, and a culture of service across front- and back-of-house operations.

The successful candidate will lead opening/closing duties, uphold food safety standards, train new team members, and collaborate with management to maintain operations at a high level.

Qualifications

• Minimum 1 year of full-serve restaurant leadership in a high-volume setting.
• Understanding of front- and back-of-house operations and financials.
• Passion for hospitality and creating memorable guest experiences.
• Strong leadership with a people-first approach.
• 21+ years old with valid driver's license and ability to pass background/drug checks.

Responsibilities

• Perform opening/closing responsibilities for the store and assist the Management Team in overseeing store operations.
• Lead shifts with energy, clarity, and a commitment to excellence in service and operations.
• Create a fun, engaging, and welcoming environment for guests and team members alike.
• Model and reinforce iServ’s mission, values, and culture in every interaction.
• Mentor team members and support onboarding and training.
• Ensure food safety, cleanliness, and operational standards are consistently met.
• Communicate effectively with management on team performance and opportunities.
• Jump in where needed—assisting guests, running POS, or supporting the kitchen.

Skills

Restaurant leadership

Team leadership

Communication

Guest service

Operations

Problem solving

Tools

POS system

Job description

iServ Group is seeking a Giovanni’s Team Lead in Orlando, FL to guide shifts, mentor staff, and ensure outstanding guest experiences. This position emphasizes leadership, teamwork, and a culture of service across front- and back-of-house operations.

The successful candidate will lead opening/closing duties, uphold food safety standards, train new team members, and collaborate with management to maintain operations at a high level.