Shift Team Lead – Hospitality Leader & Coach

iServ, LLC; Inverness (FL); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Paid time off

401(k) plan? employer match

Medical, dental, and vision insurance

Team member discounts

Leadership development

Job summary

iServ is seeking a Team Lead to guide daily restaurant operations on-site in a fast-paced environment. You will work with the Management Team to supervise staff, ensure smooth service, and uphold the guest experience during your shift.

This hands-on role requires leading from the floor, coaching teammates, and stepping in to support both front of house and back of house as needed. It’s an excellent opportunity to develop leadership skills in a growing hospitality company.

Qualifications

• At least one year of leadership experience in a high-volume, full-service restaurant.
• Understanding of front-of-house and back-of-house operations.
• Strong communication and people skills.
• Ability to lead by example and coach others.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Lead assigned shifts and help keep the restaurant running smoothly.
• Perform opening and closing responsibilities as assigned.
• Support the Management Team with daily restaurant operations.
• Set the tone for the shift by leading with energy, consistency, and a positive attitude.
• Coach, support, and develop team members throughout the shift.
• Help onboard and train new team members.
• Make sure guests receive friendly, timely, and consistent service.
• Maintain expectations for food quality, food safety, cleanliness, and restaurant operations.
• Help identify and resolve guest concerns.
• Communicate team performance, concerns, and opportunities to restaurant management.
• Reinforce iServ’s mission, values, and expectations through your own leadership.
• Support both front of house and back of house operations as needed.
• Operate the point of sale system and assist guests when needed.
• Step in wherever needed to support the team and the needs of the restaurant.
• Perform other responsibilities as assigned based on business needs.

Skills

Leadership

Communication

Team coordination

Hospitality

Customer service

Job description

iServ is seeking a Team Lead to guide daily restaurant operations on-site in a fast-paced environment. You will work with the Management Team to supervise staff, ensure smooth service, and uphold the guest experience during your shift.

This hands-on role requires leading from the floor, coaching teammates, and stepping in to support both front of house and back of house as needed. It’s an excellent opportunity to develop leadership skills in a growing hospitality company.