Concierge

JLL; San Francisco (CA); On-site; USD 65,904,000 - 74,390,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid time off

Daily pay (early access)

Job summary

JLL seeks a Concierge at the San Francisco Design Center (SFDC) to greet guests, provide luxury service, and connect visitors with showrooms, events, and amenities.

You will respond to tenant inquiries, maintain knowledge of offerings, and build strong relationships with building management, tenants, and retailers to ensure a memorable guest experience.

Qualifications

• High school diploma or equivalent.
• Minimum of 1-year experience in high-end hospitality, luxury retail, fine dining or related field.
• Excellent communication and guest service skills.
• Ability to work rotating shifts and stand for extended periods.

Responsibilities

• Greets and assists all guests and property personnel in a courteous manner.
• Provides a luxury lifestyle experience for all guests visiting the Center or contacting via phone, email, or digital channels.
• Signs in authorized visitors according to policies and regulations.
• Guides guests to appropriate showrooms, dining options and events.
• Responds to tenant phone calls and emails for assistance.
• Maintains knowledge of property offerings and builds relationships with tenants and retailers.

Skills

Guest service

Communication

Problem solving

Multitasking

Professionalism

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL -
We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.

If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions-join us at JLL!

The Concierge holds a combination of cultural interests, paired with strong desire to provide impeccable and exceptional concierge service at the San Francisco Design Center. SFDC is the leading interior design and home furnishings destination in the West located in the SOMA district. An acknowledged industry leader, SFDC is home to 100 showrooms featuring more than 2,000 manufacturers of interior design resources.

A Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property. This position serves as the primary point of engagement for guests who are seeking information to plan their shopping experience. This includes staying up-to-date on the latest details for and promoting upcoming in-center and showroom events. The Concierge will demonstrate a passion for and understanding of providing service at a VIP level to include ensuring guest expectations are not only met, but exceeded, and each experience
is memorable.

Estimated total compensation for this position

$23.00 - $26.00 per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data

Schedule: Rotating monthly

• Monday - Friday 8:00 AM - 4:00 PM
• Monday - Friday 9:00 AM - 5:00 PM

JOB DUTIES

• Greets and assists all guests and property personnel in an efficient and courteous manner
• Takes great pride in offering helpful, friendly service at all times
• Defines, communicates, and maintains high standards of guest service at all times
• Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone,
  email, or digital channels
• Signing in all authorized visitors according to the policies, rules and regulations established by building management
  and/or tenants, ensuring all guests have been authorized to enter
• Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining
  options, etc.
• Informs and suggests opportunities to engage guests in Center-wide retailers and events
• Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before
  being asked
• Develops strong working relationships with building management, showroom tenants, other building service
  providers, retailers, and other area businesses
• Answer and respond to tenant phone calls and e-mails for assistance throughout the day
• Provide guidance and information as requested from tenants and visitors to the building
• Ensure familiarity with building management and security protocol, directing any issues to the appropriately
  designated management
• Develop and maintain professional relationships with key employee and tenant contacts at the property
• Maintain service alert awareness and report any security issues to the designated security and/or management parties
• Participates in and successfully completes all training programs.
• Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are
  stocked at all times
• Acts as a property ambassador within the Center and local community to promote the property’s services, amenities
  and events
• Foster a positive and professional work environment at all times
• Any additional duties as assigned

SKILLS AND APTITUDES

• Passionate about providing exceptional service
• Thinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities,
  programs and events while visiting the property
• Communicate clearly, concisely, and effectively in verbal and written form
• Excellent problem-solving skills
• Has a proven record of dependability and punctuality
• Able to complete multiple tasks while maintaining a pleasant and professional demeanor
• Appears polished and professional and consistently adhere to property dress code
• Follows all policies and procedures set forth in JLL and client handbooks
• Able to listen and react quickly to guests', tenants', and retailers' requests
• Able to prioritize tasks under pressure
• Self-starter, motivated, takes initiative, and anticipates needs of others
• Computer literacy, specifically MS Office applications and Internet
• Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• Minimum of 1-year experience in high-end hospitality, luxury retail, fine dining or related field

What you can expect from us

We're an entrepreneurial, inclusive culture. We succeed together-across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We'll offer you a competitive salary and benefits package.

With us, you'll develop your strengths and enjoy a career full of varied experiences. We can't wait to see where your ambitions take you at JLL.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position

23.00 - 26.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

On-site -San Francisco, CA

Personalized benefits that support personal well-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.