Hospitality Shift Leader: Guest Experience & Team Lead

Capstone Group; Hannibal (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Paid Time Off

Team Member discount programs, withFin

Free Meals while working (Discounts)

Job summary

Capstone Restaurant Group is seeking a Shift Leader in Hannibal, MO. The role supports the Assistant Manager and General Manager, ensuring operations align with the restaurant’s business plan and that Team Members meet expectations.

You will monitor hospitality service, enforce standards, manage staffing and labor costs, and train Team Members while maintaining a positive atmosphere for guests and staff.

Qualifications

• Must be a minimum of 18 years old.
• Must be willing to work flexible hours, including opening and closing shifts.
• Must have reliable transportation and method of communication with restaurant (i.e. phone or email).

Responsibilities

• Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
• Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
• Consistently enforces and maintains all quality, service, and cleanliness standards.
• Monitors and maintains proper staffing levels and labor costs.
• Creates a friendly atmosphere for Team Members and Guests.
• Effectively train and provide direction and supervision for Team Members.
• Support efforts to maximize sales and profits and minimize controllable costs.
• Effectively plan, organize, and implement all operational routines and activities during your shift.
• Maintain a cooperative, harmonious working relationship with management and fellow team members.
• Ensuring all sanitation, safety and security policies and procedures are observed and enforced.
• Ensure personal appearance meets company standards and displays professionalism at all times.
• Recognize and adhere to all HR, sanitation, safety and security policies and procedures to provide a safe and compliant environment for all.
• Perform other tasks as directed by management.

Job description

Capstone Restaurant Group is seeking a Shift Leader in Hannibal, MO. The role supports the Assistant Manager and General Manager, ensuring operations align with the restaurant’s business plan and that Team Members meet expectations.

You will monitor hospitality service, enforce standards, manage staffing and labor costs, and train Team Members while maintaining a positive atmosphere for guests and staff.