Hospitality Shift Leader — Elevate Guest Experience & Team

Capstone Group; Jerseyville (IL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Team Member referral bonus program

Team Member discount programs

Free Meals while working

Paid Time Off

Tuition reimbursement

Job summary

Capstone Restaurant Group in Jerseyville, IL, is seeking a Shift Leader to support the Assistant Manager and General Manager. You will oversee daily operations, ensure hospitality excellence, and guide team members to meet performance standards in a fast-paced environment.

This role emphasizes effective communication, staff development, and cost controls while delivering great guest experiences. Join Capstone to contribute to a collaborative team, work flexible hours, and participate in a

Qualifications

• Must be at least 18 years old.
• Willing to work flexible hours, including opening and closing shifts.
• Reliable transportation and means of communication with restaurant.

Responsibilities

• Ensure outstanding hospitality service and guest satisfaction.
• Monitor operations and address problems proactively.
• Enforce quality, service, and cleanliness standards.
• Maintain staffing levels and control labor costs.
• Train and supervise team members.
• Support sales and profit initiatives.
• Plan and implement shift routines.
• Uphold safety, sanitation, and security policies.
• Represent Capstone professionally at all times.

Skills

Leadership

Communication

Hospitality

Team Management

Problem Solving

Customer Focus

Job description

Capstone Restaurant Group in Jerseyville, IL, is seeking a Shift Leader to support the Assistant Manager and General Manager. You will oversee daily operations, ensure hospitality excellence, and guide team members to meet performance standards in a fast-paced environment.

This role emphasizes effective communication, staff development, and cost controls while delivering great guest experiences. Join Capstone to contribute to a collaborative team, work flexible hours, and participate in a