Hospitality Services Supervisor - Patient Experience Leader

Tufts Medical Center, Inc.; United States; On-site; USD 51,000 - 64,000; Full time

Job summary

Tufts Medicine seeks a Hospitality Services Supervisor to lead patient and guest services, ensuring satisfaction and smooth throughput. You will plan and supervise daily hospitality operations, train staff, and enforce department policies while maintaining strong service relationships across hospital teams.

The role requires managing allocations, monitoring performance, and coordinating with nursing and support services to sustain high-quality care in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• One year of supervisory experience in a medical setting or call center preferred.
• Strong communication and organizational skills essential.

Responsibilities

• Resolve problems related to patient, visitor, staff or employee complaints; participate in service improvement.
• Coordinate with nursing and placement staff to ensure efficient bed throughput and patient access to care.
• Plan and supervise hospitality services daily operations; ensure timely completion of tasks and coverage.

Skills

Customer relations

Communication

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

Tufts Medicine seeks a Hospitality Services Supervisor to lead patient and guest services, ensuring satisfaction and smooth throughput. You will plan and supervise daily hospitality operations, train staff, and enforce department policies while maintaining strong service relationships across hospital teams.

The role requires managing allocations, monitoring performance, and coordinating with nursing and support services to sustain high-quality care in a fast-paced environment.