Assistant General Manager

Monarch; Dallas (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Maple Hospitality Group is seeking a seasoned General Manager to oversee operations in a high-volume, upscale restaurant environment. You will lead floor managers, ensure 100% guest satisfaction, and drive financial performance.

You will partner with the GM on tasks, audits, staff development, and adherence to sanitation standards, while staying ahead of industry trends and maintaining the company culture.

Qualifications

• 5 years of managerial experience in a high-volume, upscale restaurant/hospitality establishment.
• Experience with P&L and COGS and interaction with accounting personnel.
• Ability to analyze budgets, expenditures and drive financial performance.

Responsibilities

• Resolve customer or employee complaints and maintain 100% customer satisfaction.
• Assist GM to achieve company goals and take on new tasks as needed.
• Manage and develop Floor Managers and participate in weekly meetings.
• Audit menu items to guarantee food quality and service standards.
• Ensure sanitation, safety, and regulatory compliance in the work environment.
• Oversee atmosphere, music, lighting and temperature to match brand experience.
• Monitor industry trends and build professional networks for growth.
• Oversee purchasing, inventory, supplier contracts, and spend variances.
• Recruit and train staff who embody company culture and service standards.
• Review expenditures with accounting to ensure adherence to budget.

Skills

Managerial experience

P&L management

Leadership

Guest relations

Communication

Job description

Generous on All Levels:We greet with gifts, expedite surprises, and deliver what guests don\'t know they need from the moment they arrive. Generosity is at our core, and we ensure that the value received will far exceed expectations.

We Make Moments:We don\'t miss an opportunity to make a memory worth returning for–whether it\'s a birthday, anniversary, promotion or simply finding the perfect excuse to grab a drink and go big, we\’re going to take you over the top with the unexpected around every corner.

Made with Love:Every element of our restaurants has been painstakingly crafted from top to bottom with love. Our dishes tell stories, and our team is passionately obsessed with creating a custom experience prepared specifically for you.

We are Singular:We turn the traditional notion of fine dining on our ear. Our experience can be imitated, but never duplicated. We pride ourselves on being playful, but with seamless service, impeccable design and flawless food to create a sincere brand of hospitality that is uniquely ours, and second to none.

Evolving with Intention:We\’re ready to make our mark in a major way, but with the most deliberate of intentions. Like the dishes making their way out of our kitchen to your table, our recipe for success is created by carefully preparing every detail for each project we take on, from conception to completion.

What You Will Do

• Resolve any customer or employee complaint
• Assist GM in accomplishing company goals by accepting GM to assigned tasks, stepping up to take on new and different requests by GM, and exploring opportunities to add value to the position
• Manage and develop Floor Managers
• Prepared to participate in weekly Manager and Executive meetings
• Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service
• Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems
• Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
• Keep up to date on the competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
• Assist GM in overseeing the managers in their control of purchase and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, and taking corrective actions
• Recruit exceptional staff members and ensure they\'re properly trained to execute their job duties above expectations, making sure they understand the company culture
• Assist GM to review and monitor, with accounting personnel, expenditures to ensure that they conform to budget limitations and work to improve performance

Who We Are Looking For

• 5 years of managerial experience in a high volume, upscale restaurant/hospitality establishment
• Warm, hospitable personality who is guest focused; ability to identify and build relationships with important investors and VIP clients
• Experience with P&L and COGS and history of interaction with accounting personnel
• Collaboration with Finance department to set and maintain proper financial goals
• Excellent leadership skills in staffing, managing, and leading FOH staff members and Managers
• Ability to think on your feet and make important decisions with minimal supervision
• Must be able to effectively communicate and relay information to staff and the GM
• Polished professional who takes pride in their appearance
• Ability to maintain composure and stay organized in a fast-paced, high-volume working environment
• Adaptive and flexible to changing software technologies and operations processes

Maple Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. MHG does not discriminate on the basis of disability, gender, veteran status or any other basis protected under federal, state or local laws.