Hospitality Sales & Proposals Coordinator

Holiday Inn; College Park (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Holiday Inn Washington - College Park is seeking a Sales Support professional in the Sales and Marketing department. You will assist the Sales and Catering team with proposals, contracts, lead intake, and client communications to drive revenue and ensure a seamless client experience.

The role emphasizes organization, detailed records, and cross‑functional collaboration with Sales, Catering, and Operations to hand off booked business and support turnover. Minimal travel may be involved.

Qualifications

• Education: Associate’s or Bachelor’s degree in Hospitality Management, Business, or related field preferred, or equivalent experience.
• Experience: 1–2 years in hospitality, sales support, administrative, or customer service roles preferred.

Responsibilities

• Advocates the Open Door Policy by assisting the property’s leadership through clear, calm, and direct communication, in accordance with the guidelines established by OTH Hotels Resorts.
• Provides administrative support to the Sales and Catering team, including preparing proposals, contracts, and client correspondence.
• Manages lead intake and distribution, ensuring timely assignment and follow‑up.
• Assists with responding to RFPs and inquiries in a timely and professional manner.
• Maintains accurate records of accounts, activities, and bookings within CRM and sales systems.
• Coordinates site visits, client meetings, and internal team schedules.
• Prepares reports, presentations, and sales materials as needed.
• Supports contract processing, including documentation, signatures, and filing.
• Assists with group and event turnover documentation to ensure smooth transitions to operations teams.
• Performs special projects and other responsibilities as assigned.
• Supports the execution of sales strategies by assisting with prospecting efforts, research, and outreach preparation.
• Helps maintain organized pipelines and ensures all opportunities are properly tracked.
• Coordinates follow‑up communication with clients as directed by the sales team.
• Assists with maintaining account information and contact databases.
• Supports client gifting, welcome amenities, and special arrangements as needed.
• Assists in preparing and sending proposals, ensuring accuracy and alignment with client requirements.
• Supports RFP response processes, including gathering information and formatting responses.
• Ensures all documentation is complete, organized, and stored appropriately.
• Maintains professionalism and consistency in all written communication.
• Assists with contract preparation, revisions, and distribution.
• Tracks contract status, deposits, and important deadlines.
• Ensures proper filing and record‑keeping of all agreements and correspondence.
• Coordinates with accounting or leadership on payment‑related documentation as needed.
• Works closely with Sales, Catering, and Operations teams to support smooth handoff of booked business.
• Assists in preparing turnover documents and internal communication for upcoming groups and events.
• Supports internal meetings, including preparing agendas, notes, and follow‑up items.
• Help ensure all client details are communicated clearly and accurately to operational teams.
• Maintains accurate data entry in CRM systems to support reporting and forecasting.
• Assists with generating weekly and monthly sales reports.
• Tracks activity levels, lead response times, and other key performance indicators.
• Provides administrative support for forecasting and budget tracking as needed.

Skills

Organizational skills

Communication

Multitasking

Microsoft Office

CRM familiarity

Customer service

Education

Associate’s or Bachelor’s degree in Hospitality Management, Business, or related field

Tools

CVENT

Job description

Holiday Inn Washington - College Park is seeking a Sales Support professional in the Sales and Marketing department. You will assist the Sales and Catering team with proposals, contracts, lead intake, and client communications to drive revenue and ensure a seamless client experience.

The role emphasizes organization, detailed records, and cross‑functional collaboration with Sales, Catering, and Operations to hand off booked business and support turnover. Minimal travel may be involved.