Hospitality Sales & Guest Experience Coordinator

Pyramid Global Hospitality; Waltham (MA); On-site; USD 2,755,000 - 3,857,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Sales Coordinator to join our dynamic sales team. The role focuses on supporting the sales group with tools, supplies, and resources to deliver exceptional service and memorable guest experiences.

The successful candidate will engage with guests, assist with contracts, estimates, site tours, and monthly lead recaps, while maintaining accurate information and professional interactions across our properties.

Qualifications

• High school diploma or equivalent.
• Hotel or resort experience preferred.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Strong computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.

Responsibilities

• Answer incoming phone calls and qualify inquiries.
• Set up calls with Sales & Catering Sales Manager.
• Send packages and answer general questions.
• Create monthly recap of leads and updates.
• Assist in creating contracts, estimates, and site tours.
• Create Sales & Catering kits and restock supply area as appropriate.
• Control the office supplies and ordering supplies when necessary.
• Update Sales System with actuals after completion of events.
• Send out Thank You Cards/Emails.

Skills

Strong computer skills

Excellent verbal and written comms

Outgoing personality

Ability to work in fast-paced setting

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Sales Coordinator to join our dynamic sales team. The role focuses on supporting the sales group with tools, supplies, and resources to deliver exceptional service and memorable guest experiences.

The successful candidate will engage with guests, assist with contracts, estimates, site tours, and monthly lead recaps, while maintaining accurate information and professional interactions across our properties.