Sales Coordinator

Pyramid Global Hospitality; Waltham (MA); Sur place; USD 2 755 000 - 3 857 000; Plein temps

Résumé du poste

Pyramid Global Hospitality is seeking a Sales Coordinator to join our dynamic sales team. The role focuses on supporting the sales group with tools, supplies, and resources to deliver exceptional service and memorable guest experiences.

The successful candidate will engage with guests, assist with contracts, estimates, site tours, and monthly lead recaps, while maintaining accurate information and professional interactions across our properties.

Qualifications

• High school diploma or equivalent.
• Hotel or resort experience preferred.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Strong computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.

Responsabilités

• Answer incoming phone calls and qualify inquiries.
• Set up calls with Sales & Catering Sales Manager.
• Send packages and answer general questions.
• Create monthly recap of leads and updates.
• Assist in creating contracts, estimates, and site tours.
• Create Sales & Catering kits and restock supply area as appropriate.
• Control the office supplies and ordering supplies when necessary.
• Update Sales System with actuals after completion of events.
• Send out Thank You Cards/Emails.

Connaissances

Strong computer skills

Excellent verbal and written comms

Outgoing personality

Ability to work in fast-paced setting

Formation

High school diploma or equivalent

Description du poste

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

What you will have an opportunity to do:

We are looking for a highly engaging, customer focused individual to join our sales team as a Sales Coordinator. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Sales Coordinator will be primarily responsible supporting our Sales Team and ensuring that they have the tools, supplies and resources that they need to deliver service that sets us apart. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests about the resort, and special events going on during their stay. This role is the key to helping our guests discover their “Wanderlust” experience!

If you have experience in a hotel/resort, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• You will answer Incoming Phone Calls, Qualify Inquiries, Set up Calls with Sales & Catering Sales Manager
• You will send packages and answer general questions
• You will create monthly recap of leads and updates
• You will assist in creating Contracts, Estimates, and Site Tours
• You will create Sales & Catering kits and restocking supply area as appropriate
• You will control the office supplies and ordering supplies when necessary
• You will update Sales System with actuals after completion of events
• You will send out Thank You Cards/Emails

What are we looking for?

• Someone with a High school diploma or equivalent
• Someone with previous hotel or resort experience preferred
• Someone with a strong desire to make an impact on other people
• Someone with an outgoing and engaging personality
• Someone with strong Computer skills
• Someone with excellent verbal and written communication skills
• Someone with the ability to work in a fast-paced setting

Compensation

$24.00

$24.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.