Hospitality SaaS Implementation Specialist

Revinate; Atlanta (GA); On-site; USD 60,000 - 70,000; Full time

Job summary

Revinate is seeking an Account Configuration Specialist to lead end-to-end onboarding of our SaaS products for hotel clients. You will gather requirements, configure multiple product lines, and coordinate with external vendors to ensure successful deployments.

You will manage QA, troubleshoot issues, and act as SME to drive customer enablement and cross-functional collaboration across internal teams.

Qualifications

• Associate's degree or equivalent training and at least 2 years in PM, implementation, or technical configuration.

Responsibilities

• Lead the customer implementation process end to end, as the primary technical contact for on-time delivery and smooth onboarding across the SaaS product suite.
• Gather detailed customer requirements and translate them into comprehensive system configurations across product lines.
• Organize and lead internal and external project meetings, communicating expectations and requirements to all stakeholders.
• Execute hands-on back-end setup, customization, and configuration of diverse SaaS systems and solutions.
• Coordinate with third-party vendors to obtain technical details and resources for complex integrations.
• Validate implementations and ensure seamless communication between internal systems and external integrations.
• Perform QA and testing of product functionality and performance metrics before launch.
• Resolve technical issues during onboarding and escalate when necessary.
• Review inquiries, research issues, and provide timely resolutions or escalate to management/engineering.
• Serve as SME on the platform, advising customers and facilitating live-call setups.
• Act as liaison between customer and product/engineering teams for enhancements.
• Manage project documentation including SOPs and knowledge resources.

Skills

Technical aptitude

Problem solving

Communication skills

Time zone flexibility

MS Office & Google Workspace

Education

Associate degree or equivalent training

Tools

Zendesk

JIRA

Asana

Rocketlane

Salesforce

SendGrid

Job description

Revinate is seeking an Account Configuration Specialist to lead end-to-end onboarding of our SaaS products for hotel clients. You will gather requirements, configure multiple product lines, and coordinate with external vendors to ensure successful deployments.

You will manage QA, troubleshoot issues, and act as SME to drive customer enablement and cross-functional collaboration across internal teams.