Hospitality Reservation Specialist — Guest Experience

Water Safari; New York (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Beautiful location

Collaborative team atmosphere

Growth opportunities

Job summary

Water Safari is seeking a Reservationist to join our team at Water's Edge Inn and Old Forge Campground in New York. The ideal candidate will expertly handle guest reservations, ensure top-notch customer service, and work closely with various teams to provide an exceptional guest experience. Those who are friendly, tech-savvy, and detail-oriented are encouraged to apply. With growth opportunities and training provided, this role is perfect for anyone passionate about hospitality.

Qualifications

• Previous experience in reservations and guest services is preferred but not mandatory.
• Must be comfortable using reservation software and various PC applications.

Responsibilities

• Handle all guest reservations from booking to check-in and check-out.
• Provide top-notch customer service to ensure guests feel valued.
• Work closely with maintenance and housekeeping to prepare rooms.
• Communicate policies and procedures to guests effectively.
• Train new team members to ensure quality service.
• Address guest concerns professionally.

Skills

Friendly & Outgoing

Tech-Savvy

Excellent Communicator

Organized & Detail-Oriented

Composed Under Pressure

Flexible Schedule

Education

Previous experience in the lodging industry

Job description

Water Safari is seeking a Reservationist to join our team at Water's Edge Inn and Old Forge Campground in New York. The ideal candidate will expertly handle guest reservations, ensure top-notch customer service, and work closely with various teams to provide an exceptional guest experience. Those who are friendly, tech-savvy, and detail-oriented are encouraged to apply. With growth opportunities and training provided, this role is perfect for anyone passionate about hospitality.