Water Safari Resort Reservationist

Water Safari; New York (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Beautiful location

Collaborative team atmosphere

Growth opportunities

Job summary

Water Safari is seeking a Reservationist to join our team at Water's Edge Inn and Old Forge Campground in New York. The ideal candidate will expertly handle guest reservations, ensure top-notch customer service, and work closely with various teams to provide an exceptional guest experience. Those who are friendly, tech-savvy, and detail-oriented are encouraged to apply. With growth opportunities and training provided, this role is perfect for anyone passionate about hospitality.

Qualifications

• Previous experience in reservations and guest services is preferred but not mandatory.
• Must be comfortable using reservation software and various PC applications.

Responsibilities

• Handle all guest reservations from booking to check-in and check-out.
• Provide top-notch customer service to ensure guests feel valued.
• Work closely with maintenance and housekeeping to prepare rooms.
• Communicate policies and procedures to guests effectively.
• Train new team members to ensure quality service.
• Address guest concerns professionally.

Skills

Friendly & Outgoing

Tech-Savvy

Excellent Communicator

Organized & Detail-Oriented

Composed Under Pressure

Flexible Schedule

Education

Previous experience in the lodging industry

Job description

Do you have a passion for hospitality? Are you the go‑to person when it comes to helping others, keeping things organized, and creating a welcoming environment? As a Reservationist at Water's Edge Inn and Old Forge Campground, you'll be the first face our guests see and the last one they'll remember. From handling reservations to ensuring our guests have the best stay possible, you'll be at the heart of it all!

What You’ll Be Doing (a.k.a. Your Day‑to‑Day)

• Manage Reservations: Handle all guest reservations with a positive and friendly attitude, from taking bookings to ensuring smooth check‑ins and check‑outs. You’ll be the go‑to expert in our reservation system and ensure all guests have a great start to their stay!
• Guest Relations: Provide top‑notch customer service to all guests. Whether it’s offering a warm welcome, answering questions, or resolving concerns, you’ll ensure that every guest feels valued and at home.
• Coordinate with Other Teams: Work closely with the Maintenance Technician and Head Housekeeper to ensure that rooms and facilities are ready and up to standard, helping ensure a seamless guest experience.
• Policy Communication: Ensure that guests are well‑informed about policies, health, and safety procedures. You’ll also suggest improvements to processes and procedures to keep things running smoothly.
• Training & Coaching: Help onboard and train new team members, sharing your knowledge and experience to keep everyone on the same page and ensure great service for all.
• Problem Solving: Address guest complaints or concerns with care and professionalism, finding solutions that leave everyone happy.

What We’re Looking For (a.k.a. You!)

• Friendly & Outgoing: You greet every guest with a smile and are always happy to help.
• Tech‑Savvy: Comfortable working with reservation software, word processing, spreadsheets, and all things PC‑related.
• Excellent Communicator: Whether it’s in person, on the phone, or through email, you communicate clearly and professionally with guests and team members alike.
• Organized & Detail‑Oriented: You can juggle multiple tasks and stay on top of every detail to ensure the guest experience runs smoothly.
• Composed Under Pressure: Whether it’s a busy check‑in time or last‑minute changes, you’re able to handle high‑pressure situations with a calm demeanor.
• Flexible Schedule: Ready to work nights, weekends, and holidays on a shared basis. After all, when guests are here to relax, you’ll be ready to make their stay amazing!
• Experience Preferred: Previous experience in the lodging industry, particularly with reservations and guest services, is a plus, but not required.

Why You’ll Love It Here

• Beautiful Location: Enjoy working in the picturesque setting of Water's Edge Inn and Old Forge Campground, where no two days are ever the same.
• Great Team Atmosphere: Be a part of a friendly, collaborative team that’s dedicated to making every guest experience unforgettable.
• Growth Opportunities: Whether you’re looking to build on your career in hospitality or just looking for a fun seasonal role, there’s room for growth with Water Safari Resort!
• Memorable Experience: You’ll be creating lasting memories for guests and helping them enjoy their time in one of the most fun‑filled locations around.

Ready to make an impact on guests’ experiences and help make their stay one to remember? Apply today to become a Reservationist at Water's Edge Inn and Old Forge Campground and help us continue providing excellent service to our guests!