Front Desk Agent

Water's Edge Resort and Spa; Westbrook (CT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Employer Contribution

Employee Discounts

Employee Meals

Paid Time Off

Job summary

Water's Edge Resort and Spa is seeking a Front Desk Team Member to deliver exceptional guest service at the first point of contact. You will greet guests, assist with check-in/check-out, manage reservations, and provide information about local attractions.

This role requires excellent communication, multitasking, and problem-solving abilities. A flexible schedule, including days, evenings, weekends, and holidays, is expected to ensure guest needs are met with a hospitable attitude.

Qualifications

• High school diploma or equivalent is required.
• Must be 18 years or older.
• Flexible schedule including weekends and holidays.
• Standing for extended periods; occasional light lifting up to 20 lbs.

Responsibilities

• Greet guests with a warm, friendly demeanor and provide check-in/check-out assistance.
• Process registrations, room assignments, and key issuance.
• Manage reservations, modify bookings, and handle special requests.
• Answer phone calls and emails promptly and professionally.
• Provide information about hotel amenities and local attractions.
• Handle guest concerns to ensure satisfaction with prompt resolution.
• Adhere to company policies with professionalism and integrity.

Skills

Customer service

Communication

Multitasking

Problem solving

Professionalism

Education

High school diploma or equivalent

Job description

Water's Edge Resort and Spa is accepting applications for a Front Desk Team Member. Front Desk Team Members provide exceptional guest service as the first point of contact for guests, ensuring smooth and efficient check-in and check-out experience. Handle guest inquiries, resolve issues, and create a welcoming and hospitable atmosphere.Primary Tasks:Greet guests with a warm and friendly demeanor, offer assistance and anticipate their needs.Efficiently process guest arrivals and departures, including registration, room assignments, and key issuance.Manage guest reservations, confirming bookings, modifying existing reservations, and accommodating special requests.Answer phone calls and emails promptly and professionally, responding to inquiries, providing information, and resolving issues.Provide accurate information about the hotel, its amenities, and local attractions, acting as a knowledgeable resource for guests.Respond to guest concerns in a timely and professional manner, striving for guest satisfaction and resolution.Follow all company policies and procedures, upholding the highest standards of professionalism and integrity.Other duties as assigned.Excellent customer service and communication skills, both verbal and written.Ability to multitask and work efficiently in a fast-paced environment.Strong problem-solving skills and ability to handle guest concerns effectively.Flexible schedule as shifts include days, evenings, weekdays, weekends and holidays.High school diploma or equivalent.Primarily involves standing for extended periods.Requires manual dexterity for computer use, paperwork, and handling cash transactions.May involve occasional lifting and carrying of light objects (up to 20 lbs).Must be 18 years or older.BenefitsWater's Edge Resort and Spa offers a comprehensive benefits package for eligible full-time employees, including:Medical, Dental, Vision, and Group Life InsurancePaid Time Off401(k) with Employer Contribution EligibilityEmployee DiscountsEmployee Meals