Front Desk Team Lead - Guest Experience

Grand Beach Hotel; Surfside (FL); On-site; USD 29,000 - 30,000; Full time

Job summary

Grand Beach Hotel in Surfside, FL is seeking a Front Office Supervisor to oversee daily front desk operations and guest services, supervising staff and ensuring high service standards. You will implement policies to enhance guest satisfaction and operational efficiency while resolving guest inquiries and issues.

The role requires at least 2 years in a front office/guest services role with supervisory experience; a high school diploma is required and hospitality experience is preferred.

Qualifications

• High school diploma or equivalent required; hospitality management degree preferred.
• 2+ years in front office or guest services with supervisory experience preferred.

Responsibilities

• Supervise front office staff including reception and concierge.
• Ensure efficient and accurate guest check-ins/check-outs.
• Monitor the front office budget including payroll and inventory.
• Train and mentor new staff with ongoing evaluations.
• Address guest complaints promptly to maintain high satisfaction.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Bilingual abilities

Education

High school diploma or equivalent; hospitality degree preferred

Tools

Hotel management software

Reservation systems

Job description

Grand Beach Hotel in Surfside, FL is seeking a Front Office Supervisor to oversee daily front desk operations and guest services, supervising staff and ensuring high service standards. You will implement policies to enhance guest satisfaction and operational efficiency while resolving guest inquiries and issues.

The role requires at least 2 years in a front office/guest services role with supervisory experience; a high school diploma is required and hospitality experience is preferred.