Hospitality PBX & Guest Services Specialist

Davidson Hospitality Group.; Northern (KY); Hybrid; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Teledoc

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hospitality Group is seeking a friendly Telephone/PBX Operator to be the first point of contact for our guests. You will handle all incoming and outgoing calls with professionalism, directing callers and assisting guests with basic information.

The successful candidate will possess strong communication and customer service skills, experience with PBX or multi-line phone systems, and the ability to multitask in a fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Previous experience operating a PBX or multi-line phone system preferred.
• Strong customer service skills and ability to stay calm under pressure.
• Basic computer skills including Microsoft Office and email.
• Flexible schedule including weekends and holidays.

Responsibilities

• Handle all incoming and outgoing calls with professionalism.
• Be the first point of contact for guests.
• Maintain accurate call records and routing.
• Support guests with basic information and assistance.

Skills

Communication skills

Customer service

Multitasking

Microsoft Office

Email proficiency

Education

High school diploma or equivalent

Tools

PBX system

Multi-line phone system

Job description

Davidson Hospitality Group is seeking a friendly Telephone/PBX Operator to be the first point of contact for our guests. You will handle all incoming and outgoing calls with professionalism, directing callers and assisting guests with basic information.

The successful candidate will possess strong communication and customer service skills, experience with PBX or multi-line phone systems, and the ability to multitask in a fast-paced hospitality environment.