Hotel PBX Operator

The Sunny Hotel; Town of Florida (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

A beachfront hotel in New York is seeking a Telephone/PBX Operator who is passionate about providing exceptional service. The role involves managing all incoming and outgoing calls and serving as the first point of contact for guests. Ideal candidates should possess excellent communication skills, strong customer service abilities, and the flexibility to work weekends and holidays. Join a team that values teamwork, respect, and a commitment to memorable guest experiences.

Qualifications

• Excellent communication skills, both verbal and written.
• Previous experience operating a PBX or multi-line phone system preferred.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Handle all incoming and outgoing calls with professionalism and efficiency.
• Be the first point of contact for guests.
• Create memorable experiences for guests.

Skills

Excellent communication skills

Strong customer service skills

Basic computer skills

Ability to multitask

Education

High school diploma or equivalent

Tools

PBX or multi-line phone system

Microsoft Office

Job description

Sitting right on the sand in Sunny Isles Beach, The Sunny is more than a hotel—it’s a place shaped by genuine hospitality, thoughtful design, and the kind of moments people want to return to. And we’re building a team who knows how to bring that feeling to life, one exceptional guest experience at a time.

We are looking for a Telephone/PBX Operator who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast‑paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.

Qualifications

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Previous experience operating a PBX or multi‑line phone system preferred
• Strong customer service skills and the ability to remain calm under pressure
• Basic computer skills, including proficiency in Microsoft Office and email
• Ability to work a flexible schedule, including weekends and holidays

Benefits

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match