Hospitality Ops Manager - Concessions & Guest Experience

Energy Jobline ZR; Green Bay (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Relocation assistance provided

401(k) with up to 4% company match

Annual performance bonus based on role

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certif.re-

Generous friends-and-family discounts

Job summary

Delaware North in Green Bay, Wisconsin is seeking an Operations Manager to lead concessions, park operations, and café services at Titletown District and Ariens Hill. You will oversee guest experiences, drive hospitality excellence, and manage budgets and profitability.

The role requires at least three years of high-volume food service leadership, strong team leadership, and solid knowledge of POS and inventory systems. Relocation assistance and a comprehensive benefits package are included.

Qualifications

• Minimum of three years' management experience in a high-volume concession or catering environment.
• Familiarity with standard food and beverage equipment, inventory, cost control, and purchasing.
• Strong leadership skills.
• Excellent client relationship management skills.
• Strong financial acumen; analytical and detail-oriented.
• Familiar with POS and inventory software.
• No degree required.

Responsibilities

• Oversee the team, including developing, promoting, corrective counseling, mentoring, evaluating performance, and providing positive feedback to improve overall performance.
• Manage and oversee restaurant and concessions operations effectively and efficiently according to Delaware North hospitality standards within 46 Below Cafe, Titletown park activations, 4th & Strong Cafe, and Skating & Tubing operations
• Oversee alcohol compliance, training and quality standards, including, but not limited to Delaware North’s 4 Key Elements of Service, S.E.R.V.E, on the job training, etc.
• Maintain existing programs and develop new creative concepts that ensure the highest possible quality of food service.
• Oversee prices and portions for products and services within approved profit plan guidelines.
• Provide and administer, in accordance with corporate policy, an effective system for cash, inventory, payroll, and yield control. Ensure compliance with accounting policies and procedures.
• Ensure proper repair and maintenance of foodservice equipment; initiate capital budget to replace, remodel equipment and facilities.
• Directly accountable for budget and profitability of departments with the General Manager. Develop financial objectives consistent with company objectives.

Skills

Leadership

Client relationship management

Financial acumen

Tools

POS software

Inventory software

Job description

Delaware North in Green Bay, Wisconsin is seeking an Operations Manager to lead concessions, park operations, and café services at Titletown District and Ariens Hill. You will oversee guest experiences, drive hospitality excellence, and manage budgets and profitability.

The role requires at least three years of high-volume food service leadership, strong team leadership, and solid knowledge of POS and inventory systems. Relocation assistance and a comprehensive benefits package are included.