Assistant Operations Manager - Guest Experience & Events

Delaware North at Titletown; Green Bay (WI); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on ofe

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional cert. Reim

Friends‑and‑family discounts

Job summary

Delaware North Sportservice at Titletown in Green Bay, Wisconsin seeks an Assistant Operations Manager to oversee daily operations for recreation and event programming. You will manage staff, scheduling, payroll, inventory control, and ensure exceptional guest experiences under the Operations Manager.

You’ll act as Manager on Duty in absence of the Operations Manager, driving operational excellence in a fast-paced, guest-focused outdoor recreation and hospitality setting.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum of three years’ management experience in a high-volume concession or catering environment.
• Knowledge of standard food and beverage equipment, inventory, cost control, and purchasing.
• Excellent client relationship management skills.
• Strong financial acumen; analytical and detail‑oriented.

Responsibilities

• Interview, hire, and train team members.
• Monitor team performance and issue corrective counseling as needed.
• Complete timekeeping and payroll processes, including writing work schedules and approving time.
• Verify all paperwork is complete and turned in at conclusion of shift.
• Ensure all areas remain clean and stocked; follow all health codes and sanitation regulations.

Skills

Client relationship management

Financial acumen

Team leadership

Education

High School Diploma or GED

Associate degree preferred

Tools

POS software

Inventory software

Job description

Delaware North Sportservice at Titletown in Green Bay, Wisconsin seeks an Assistant Operations Manager to oversee daily operations for recreation and event programming. You will manage staff, scheduling, payroll, inventory control, and ensure exceptional guest experiences under the Operations Manager.

You’ll act as Manager on Duty in absence of the Operations Manager, driving operational excellence in a fast-paced, guest-focused outdoor recreation and hospitality setting.