Hospitality Ops Leader | Drive Team Excellence

Urban Air Adventure Parks; Gilroy (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Urban Air Adventure Parks in Gilroy seeks an Assistant General Manager to foster a high-performing team environment focused on exceptional customer service and operational excellence. Key responsibilities include overseeing hiring, retention, and training, managing schedules, and ensuring a safe environment for guests. Candidates must have at least 3 years of supervisory experience in hospitality and a positive, energetic attitude. The role requires flexibility in working hours, including weekends and holidays.

Qualifications

• Must have 3+ years of supervisory or management experience in hospitality.
• Ability to pass a thorough background check.
• CPR/First Aid Certification is preferred.
• Must be professional and possess strong communication skills.

Responsibilities

• Cultivate a team environment delivering exceptional customer service.
• Assist in hiring, retention, and training of staff members.
• Develop weekly schedules and manage staffing levels.

Skills

Team development

Customer service

Leadership

Strong communication skills

Adaptability

Job description

Urban Air Adventure Parks in Gilroy seeks an Assistant General Manager to foster a high-performing team environment focused on exceptional customer service and operational excellence. Key responsibilities include overseeing hiring, retention, and training, managing schedules, and ensuring a safe environment for guests. Candidates must have at least 3 years of supervisory experience in hospitality and a positive, energetic attitude. The role requires flexibility in working hours, including weekends and holidays.