Hospitality Team Leader & Operations Coach

Urban Air Adventure Parks; Gilroy (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Urban Air Adventure Parks is hiring an Assistant Manager in Gilroy, California. The role involves leading a team, ensuring exceptional customer service, and managing staffing and training programs. A qualified candidate will have at least one year of supervisory experience in hospitality and the ability to foster a positive workplace culture. This full-time position requires effective communication skills and a commitment to employee development while adhering to operational standards.

Qualifications

• 1+ year supervisory or management experience required.
• Experience in the hospitality industry is a must.
• Ability to pass a thorough background check.
• CPR/First Aid Certification preferred.
• Must be professional, energetic, and self-motivated.

Responsibilities

• Cultivate a team environment that ensures high customer service.
• Assist in hiring and retention of staff.
• Develop weekly schedules and maximize customer experience.
• Lead staff through effective motivation.
• Ensure execution of employee recognition programs.

Skills

Hospitality experience

Supervisory skills

Microsoft Office (Excel, Word, PowerPoint)

Strong communication skills

Ability to motivate others

Adaptability and flexibility

Job description

Urban Air Adventure Parks is hiring an Assistant Manager in Gilroy, California. The role involves leading a team, ensuring exceptional customer service, and managing staffing and training programs. A qualified candidate will have at least one year of supervisory experience in hospitality and the ability to foster a positive workplace culture. This full-time position requires effective communication skills and a commitment to employee development while adhering to operational standards.