Operations Supervisor

DoubleTree by Hilton Hartford Downtown; Clay Arsenal (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

401k Plan

Hotel Discounts

Shoes for Crews

On Demand Pay

Pet Insurance

Job summary

Waterford Hotel Group is seeking an Operations Supervisor to lead day-to-day hotel operations across Front Desk, Food & Beverage, and Housekeeping while upholding guest service standards.

You will train and schedule associates, ensure brand compliance, and drive financial performance. The role requires a background check and offers health benefits after hire, plus PTO and holidays, with advancement opportunities within a supportive environment.

Qualifications

• Experience leading a team to high Guest Satisfaction scores
• Must pass a thorough background check

Responsibilities

• Oversee day-to-day operations of Front Desk, Food & Beverage and Housekeeping
• Train, develop, and schedule associates
• Maintain guest satisfaction and brand compliance
• Follow financial and budgetary goals
• Develop and monitor facility engineering plans

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

Come for a JOB, stay for a CAREER.

Operations Supervisor Overview:

The right candidate will have experience leading a team to high Guest Satisfaction scores. The Operations Supervisor of this property is responsible for the day-to-day operations of the Front Desk, Food and Beverage and Housekeeping departments, including training, development, scheduling and strict adherence to all Waterford Hotel Group guest service standards.

Your specific duties in this role will include:

• Ensuring Guest Satisfaction and brand compliance
• Associate Teambuilding and Development
• Communications and Business Plan Follow-through
• Financial and Budgetary Goal Attainment
• Facility Engineering Plan Development and Follow-through
• Overseeing of hotel departments
• You must be able to pass a thorough background check.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

• Full time associates can enroll in medical, dental and vision coverage
• Part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage
• Everyone's needs are different and there is something for everyone with numerous supplemental insurances to choose from.
• Full-time associates receive paid time off within the first 90 days of employment.
• Paid holidays for eligible associates.
• If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

We know that life gets in the way, and YOU deserve to recharge.

EXCITING EXTRAS

On Demand Pay- Why wait for pay day - get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan-Nobody wants to work forever, start planning for your future now.

Hotel Discounts-It's one of the biggest industry perks.

Shoes for Crews-All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V