Hospitality & Operations Manager: Guest Experience & P&L

Hollywood Palms Cinema - Route 59; Naperville (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Hollywood Palms Cinema - Route 59 is seeking a Hospitality Manager in Naperville, IL. This role focuses on overseeing all aspects of theater and restaurant operations, ensuring excellent guest service, and managing staff.

The ideal candidate will have a Bachelor’s degree or equivalent experience, with at least 3 years managing in the casual dining or similar field. Responsibilities include controlling profit and loss, staff training, and enforcing safety standards while maintaining a warm,

Qualifications

• Minimum of 3 years of experience as manager in full service, casual dining, or similar field.
• Experience with full service alcohol serving facility desirable.
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction.

Responsibilities

• Oversee every aspect of theater and restaurant operations.
• Ensure excellent guest service that meets or exceeds expectations.
• Control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Monitor daily activities to ensure quality food and cleanliness standards.

Skills

Guest service

Leadership

P&L management

Staff training

Problem resolution

Education

Bachelor’s Degree or equivalent

Job description

Hollywood Palms Cinema - Route 59 is seeking a Hospitality Manager in Naperville, IL. This role focuses on overseeing all aspects of theater and restaurant operations, ensuring excellent guest service, and managing staff.

The ideal candidate will have a Bachelor’s degree or equivalent experience, with at least 3 years managing in the casual dining or similar field. Responsibilities include controlling profit and loss, staff training, and enforcing safety standards while maintaining a warm,