Hospitality Operations Manager - F&B & Guest Experience

Lucky Strike Entertainment; River Grove (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Vacation and Holidays

Discounts on Bowling, Waterpark & More

Job summary

Lucky Strike Entertainment in River Grove, IL seeks a Restaurant and Operations Manager to lead food & beverage, bar, bowling, and arcade operations across shifts, while building a team that delivers outstanding hospitality.

You will recruit and coach hourly staff, manage labor and costs, and ensure guest satisfaction on every visit. Flexible availability, including nights and weekends, is required.

Join a team that values performance-based rewards and provides comprehensive benefits.

Qualifications

• 3+ years of leadership experience in restaurant, hospitality, or high-volume operations.
• Proven ability to drive F&B sales and build high-performing teams.
• Experience training hourly leaders in fast-paced settings.
• Floor-first management style with focus on guest experience.
• Strong labor, cost, inventory and P&L understanding.

Responsibilities

• Lead daily operations across food & beverage, bar, kitchen, bowling, and arcade.
• Drive revenue through sales-focused service and guest engagement.
• Recruit, train, and schedule teams to meet company standards.
• Manage labor, costs and inventory; hit daily financial targets.
• Support FOH/BOH and resolve guest issues in real time.
• Ensure center is ready for high-volume shifts.

Skills

Leadership Experience

Sales-driven

Team Training

Guest-focused

Financial Acumen

Job description

Lucky Strike Entertainment in River Grove, IL seeks a Restaurant and Operations Manager to lead food & beverage, bar, bowling, and arcade operations across shifts, while building a team that delivers outstanding hospitality.

You will recruit and coach hourly staff, manage labor and costs, and ensure guest satisfaction on every visit. Flexible availability, including nights and weekends, is required.

Join a team that values performance-based rewards and provides comprehensive benefits.