Guest-Centric F&B & Operations Leader

Lucky Strike Entertainment Corporation; West Hills (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program

Vacation and Holidays

Discounts: Bowling, Boomer's, Waterpar

More perks

Job summary

Lucky Strike Entertainment Corporation is seeking a Restaurant and Operations Manager to lead food and beverage, bar, and bowling operations across every shift. You will flex into roles as needed and build a team that delivers exceptional hospitality.

You will drive sales, recruit and train hourly leaders, manage labor and costs, and ensure consistent guest satisfaction while maintaining operational readiness during high-volume shifts.

Qualifications

• 3 or more years of leadership experience in restaurant, hospitality, or high-volume food and beverage operations.
• Proven ability to drive food and beverage sales and build teams that deliver it consistently.
• Experience training and developing hourly leaders in fast-paced environments.

Responsibilities

• Lead daily operations across food and beverage, bar, kitchen, bowling, and arcade, maintaining service flow and hospitality standards every shift
• Drive revenue through sales-focused service, upselling, guest engagement, and event support
• Recruit, train, coach, and schedule teams that consistently meet company standards and genuinely serve guests well
• Own labor management, food and beverage cost control, inventory accuracy, and daily financial targets
• Stay on the floor supporting FOH and BOH, resolving guest issues in real time, and reinforcing a culture of accountability
• Ensure the center is operationally ready and guest-ready through every high-volume shift

Skills

Leadership experience

Sales growth

Training & development

Guest experience

Financial acumen

Mobility & stamina

Job description

Lucky Strike Entertainment Corporation is seeking a Restaurant and Operations Manager to lead food and beverage, bar, and bowling operations across every shift. You will flex into roles as needed and build a team that delivers exceptional hospitality.

You will drive sales, recruit and train hourly leaders, manage labor and costs, and ensure consistent guest satisfaction while maintaining operational readiness during high-volume shifts.