Assistant General Manager Restaurant

G Hospitality; Providence (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

G Hospitality is seeking an Assistant General Manager to enhance operations in its restaurants. The AGM will manage daily activities, ensuring a memorable guest experience while supervising staff and coordinating restaurant operations.

Experience in customer service and strong leadership skills are essential. Ideal candidates will be adaptable, possess extensive food and beverage knowledge, and be certified in TIPS and Servsafe. Flexible hours, including nights and weekends, are required.

Qualifications

• Proven customer service experience with a guest forward service attitude.
• Extensive food and beverage knowledge, with ability to recall ingredients.
• Strong leadership, motivational and people skills.

Responsibilities

• Manage floor shifts, resolving guest and staff issues.
• Coordinate daily restaurant management operations.
• Prepare shift schedules and supervise wait staff.

Skills

Customer service experience

Food and beverage knowledge

Leadership and team management

Financial management skills

Familiarity with restaurant management software

Education

TIPS and Servsafe certification

Tools

OpenTable

Toast

Job description

Job Description

We are looking for an Assistant General Manager to add to our growing team! The AGM will help ensure all daily activities run smoothly and efficiently in the operation of the restaurant. Our ideal candidate for the assistant manager role will have experience in cost and inventory control, and supervising restaurant staff to create a memorable guest experience. To be successful in this role, you should be familiar with restaurant operations, have a good understanding of what makes a great guest experience and be highly adaptable to a myriad of situations. You should also be available to work flexible hours, including nights, weekends and holidays.

Ultimately, we are looking for a team player who wants to learn and grow with our expanding hospitality group!

Responsibilities

• Manage floor shifts, resolving guest and staff issues on an ongoing basis according to needs
• Coordinating daily restaurant management operations
• Coordinate communication between front of the house and back of the house staff
• Prepare shift schedules
• Supervise wait staff and provide assistance, as needed
• Assist in the continued training and mentoring of staff
• Monitor compliance with company procedures regarding Covid-19, safety and hygiene regulations
• Gather guests’ feedback and recommend improvements to our menus and operations
• Responding efficiently and accurately to restaurant guest complaints
• Manage floor shifts from open to closing, while monitoring staff and holding them accountable to expectations

Requirements

• Proven customer service experience with a guest forward service attitude
• Extensive food and beverage knowledge, with ability to recall ingredients and dishes to inform guests and service staff
• Familiarity with restaurant management software, like OpenTable and Toast.
• Guest forward service attitude
• Strong leadership, motivational and people skills with a focus on communication and team management abilities
• Financial management skills
• TIPS and Servsafe certification

Company Description

G Hospitality is a growing restaurant group comprised of GPub Providence, Rooftop at the G, Sarto, Ballroom at the G, Garde East on Martha's Vineyard, and the soon to open GPub Plymouth MA!