Empire - Assistant General Manager

Big Night Entertainment Group; Boston (MA); On-site; USD 65,000 - 80,000; Full time

Job summary

Big Night Entertainment Group in Boston seeks an Assistant General Manager to oversee daily operations, supervise FOH staff, schedule shifts, and uphold service standards in a high-energy nightlife environment.

You will support the General Manager in their absence, manage manpower planning, and drive initiatives to grow sales while controlling costs. A strong customer focus and leadership presence are essential for success.

Qualifications

• Minimum of 2 years' upper level management experience in a full food and beverage, high volume upscale and/or club environment.
• Must pass Big Night Entertainment Group's requirements in regards to legal background check
• High School Diploma required. Associate or Bachelor’s degree preferred
• Exemplary customer service skills
• Strong problem solving and analytical skills
• Ability to work well with people internally and externally at all levels
• Solid planning, organizing and scheduling abilities
• Strong team building skills with emphasis on development and ability to think outside the box
• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
• Work hours necessary to maintain facility

Responsibilities

• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
• Directly supporting the General Manager, acting in the GM's absence when needed
• Maintaining an accurate and up to date manpower plan of FOH staffing needs
• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
• Exhibit high performance standards and ensure all FOH team members are providing exceptional service to patrons
• Perform night check outs and audits
• Investigate and resolve service/food quality concerns
• Maintain safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
• Other duties to be assigned based on venues requirements
• Staffing, training and developing FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis
• Provide a positive, fun working environment for associates

Education

High School Diploma

Associate or Bachelor’s degree

Job description

Brief Description

As the Assistant General Manager, a typical day might include the following:

• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness


• Directly supporting the General Manager, acting in the GM's absence when needed


• Maintaining an accurate and up to date manpower plan of FOH staffing needs


• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities


• Exhibit high performance standards and ensure all FOH team members are providing exceptional service to patrons


• Perform night check outs and audits


• Investigate and resolve service/food quality concerns


• Maintain safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems


• Other duties to be assigned based on venues requirements

Brief Description

As the Assistant General Manager, a typical day might include the following:

• Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness


• Directly supporting the General Manager, acting in the GM's absence when needed


• Maintaining an accurate and up to date manpower plan of FOH staffing needs


• Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities


• Exhibit high performance standards and ensure all FOH team members are providing exceptional service to patrons


• Perform night check outs and audits


• Investigate and resolve service/food quality concerns


• Maintain safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems


• Other duties to be assigned based on venues requirements

Supervisory Responsibilities

• Staffing, training and developing FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis


• Provide a positive, fun working environment for associates

Requirements

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• Minimum of 2 years' upper level management experience in a full food and beverage, high volume upscale and/or club environment required


• Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check


• Valid TIPS or other recognized Alcohol Certification is required


• High School Diploma required. Associate or Bachelor’s degree preferred


• Exemplary customer service skills


• Strong problem solving and analytical skills


• Ability to work well with people internally and externally at all levels


• Solid planning, organizing and scheduling abilities


• Strong team building skills with emphasis on development and ability to think outside the box


• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others


• Work hours necessary to maintain facility

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment


• Non-typical office hours will be customary including evenings, weekends, and holidays

Summary

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.