Hospitality Operations Leader — Guest Experience & Growth

Premium Parking; Phoenix (AZ); On-site; USD 90,000 - 125,000; Full time

Job summary

Premium Parking’s Hospitality Market Leader role partners with the Market President and Account Managers to elevate guest service, consistency, and team performance. You may be eligible for a sales incentive based on your performance.

The role drives system mastery, process adherence, and employee development while fostering a culture rooted in exceptional service and Premium Parking’s guiding philosophy: People Deserve Great Places.

Qualifications

• 3–5 years in business management, hospitality, operations, or analytical roles.

Responsibilities

• Support Market President to build a high performing hospitality team.
• Provide coaching, guidance, and training reinforcement for Account Managers and frontline staff.
• Develop expertise in operational systems including Valet platforms, GLIDEPARCS®, Paycom, labor reporting, and related platforms.
• Educate team members on proper system usage and ensure consistency across locations.
• Support claims management, safety programs, and injury reporting compliance.
• Identify operational gaps and assist in implementing corrective actions.
• Represent Premium Parking in local or national industry associations when required.
• Promote teamwork, accountability, and a positive work environment.

Skills

Strong analytical skills

Leadership experience

Excellent communication

Team collaboration

Tools

Valet platforms

GLIDEPARCS®

Paycom

Job description

Premium Parking’s Hospitality Market Leader role partners with the Market President and Account Managers to elevate guest service, consistency, and team performance. You may be eligible for a sales incentive based on your performance.

The role drives system mastery, process adherence, and employee development while fostering a culture rooted in exceptional service and Premium Parking’s guiding philosophy: People Deserve Great Places.