Area Hospitality Manager - Phoenix

Premium Parking; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Premium Parking is seeking a Hospitality Market Leader to elevate service quality and operational consistency across the hospitality operations. You will partner with leadership to drive system mastery, analytics, and employee development while reinforcing Premium Parking’s guest-focused culture.

The role includes coaching teams, leading onboarding, and ensuring standardized processes across sites. A performance-based incentive may apply based on results and contributions to strategic goals.

Qualifications

• 3–5 years of experience in business management, hospitality, operations, or analytical roles.
• Strong analytical skills with the ability to use data to inform decisions.
• Demonstrated leadership experience with the ability to collaborate across teams.
• Excellent communication skills with internal and external customers.

Responsibilities

• Lead and develop a high performing hospitality team across locations.
• Coach, guide, and train Account Managers and frontline staff.
• Ensure adherence to standardized processes and operational policies.
• Represent Premium Parking in industry engagements when required.
• Foster a hospitality-centric culture with teamwork and accountability.

Skills

Leadership

Hospitality

Operations

Analytics

Communication

Teamwork

Job description

The Hospitality Market Leader supports Premium Parking’s hospitality operations by partnering closely with the Market President and Account Managers to elevate service quality, operational consistency, and team performance. In this role, you may be eligible for a sales incentive contingent on your performance. This role drives system mastery, process adherence, and employee development while fostering a culture rooted in exceptional guest service and Premium Parking’s guiding philosophy: People Deserve Great Places.

Leadership & Team Development

• Support the Market President in building and maintaining a high performing hospitality team.
• Assist with team progression planning, employee development plans, and recognition programs.
• Provide coaching, guidance, and training reinforcement for Account Managers and front line staff.
• Participate in onboarding and ongoing learning programs for the PPS Team.

Operational Excellence & System Mastery

• Develop expertise in operational systems including Valet platforms, GLIDEPARCS®, Paycom, labor reporting, and related platforms.
• Educate team members on proper system usage and ensure consistency across locations.
• Support implementation of new systems, updates, or process improvements

Compliance, Reporting & Quality Assurance

• Review and process compliance audit results, ensuring timely distribution to stakeholders.
• Monitor adherence to operational policies, procedures, and standardized processes.
• Support claims management, safety programs, and injury reporting compliance.
• Identify operational gaps and assist in implementing corrective actions

Client, Partner & Industry Engagement

• Represent Premium Parking in local or national industry associations when required.
• Support client partnerships by reinforcing consistent service and operational standards.
• Serve as a cultural ambassador for Premium’s service philosophy and brand

Culture Building & Hospitality Leadership

• Lead efforts to strengthen a hospitality centric culture within the PPS Team.
• Promote teamwork, accountability, and a positive work environment.
• Help ensure employees feel supported, engaged, and aligned with company values

Qualifications

Required

• 3–5 years of experience in business management, hospitality, operations, or analytical roles.
• Strong analytical skills with the ability to use data to inform decisions.
• Demonstrated leadership experience with the ability to collaborate across teams.
• Excellent communication skills with the ability to engage internal and external customers.
• Ability to foster teamwork and build alignment across stakeholders

Preferred

• Strong understanding of user experience, customer journey, or service design.
• Knowledge of Premium Parking systems or similar hospitality/parking technology platforms.
• Highly capable individual who operates with autonomy, makes sounds decisions, and consistently delivers without requiring oversight.