Area Hospitality Manager - Phoenix

Paycom; Phoenix (AZ); On-site; USD 90,000 - 100,000; Full time

Job summary

Premium Parking is seeking a Hospitality Operations Leader in Phoenix, AZ. This full-time role focuses on building a high-performing hospitality team, ensuring operational excellence, and maintaining standardized processes across locations.

You will develop staff, coach account managers, and oversee training programs while aligning with company values and guest service philosophy. The position offers a competitive salary and potential incentives based on performance.

Qualifications

• 3–5 years of experience in business management, hospitality, operations, or analytical roles.
• Strong analytical skills with data-driven decision making.
• Demonstrated leadership across teams.
• Excellent communication with internal and external customers.
• Ability to foster teamwork and alignment across stakeholders.

Responsibilities

• Lead and develop a high-performing hospitality team.
• Drive operational excellence and system mastery across platforms and reporting.
• Ensure compliance, quality assurance, and safety programs.
• Engage clients, partners and industry groups to uphold service standards.
• Cultivate a hospitality-centric culture within the team and organization.

Job description

Job Details: Job Location: Premium Parking Phoenix AZ - Phoenix, AZ, Position Type: Full Time, Salary Range: $90000.00 - $100000.00Salary/year, Job Shift: Varies, Job Category: Hospitality - Hotel, The Hospitality Market Leader supports Premium Parking’s hospitality operations by partnering closely with the Market President and Account Managers to elevate service quality, operational consistency, and team performance. In this role, you may be eligible for a sales incentive contingent on your performance. This role drives system mastery, process adherence, and employee development while fostering a culture rooted in exceptional guest service and Premium Parking’s guiding philosophy: People Deserve Great Places.

Leadership & Team Development

• Support the Market President in building and maintaining a high performing hospitality team.
• Assist with team progression planning, employee development plans, and recognition programs.
• Provide coaching, guidance, and training reinforcement for Account Managers and front line staff.
• Participate in onboarding and ongoing learning programs for the PPS Team.

Operational Excellence & System Mastery

• Develop expertise in operational systems including Valet platforms, GLIDEPARCS®, Paycom, labor reporting, and related platforms.
• Educate team members on proper system usage and ensure consistency across locations.
• Support implementation of new systems, updates, or process improvements

Compliance, Reporting & Quality Assurance

• Review and process compliance audit results, ensuring timely distribution to stakeholders.
• Monitor adherence to operational policies, procedures, and standardized processes.
• Support claims management, safety programs, and injury reporting compliance.
• Identify operational gaps and assist in implementing corrective actions

Client, Partner & Industry Engagement

• Represent Premium Parking in local or national industry associations when required.
• Support client partnerships by reinforcing consistent service and operational standards.
• Serve as a cultural ambassador for Premium’s service philosophy and brand

Culture Building & Hospitality Leadership

• Lead efforts to strengthen a hospitality centric culture within the PPS Team.
• Promote teamwork, accountability, and a positive work environment.
• Help ensure employees feel supported, engaged, and aligned with company values

Qualifications: Required

• 3–5 years of experience in business management, hospitality, operations, or analytical roles.
• Strong analytical skills with the ability to use data to inform decisions.
• Demonstrated leadership experience with the ability to collaborate across teams.
• Excellent communication skills with the ability to engage internal and external customers.
• Ability to foster teamwork and build alignment across stakeholders

Preferred

• Strong understanding of user experience, customer journey, or service design.
• Knowledge of Premium Parking systems or similar hospitality/parking technology platforms.
• Highly capable individual who operates with autonomy, makes sounds decisions, and consistently delivers without requiring oversight.