Guest Experience & Operations Manager

Premium Parking; Scottsdale (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Premium Parking is seeking a Hospitality Manager to oversee daily operations at assigned locations and to ensure an exceptional guest and client experience. You will drive financial performance, service quality, and team development while aligning with Premium Parking’s service philosophy: People Deserve Great Places.

You will lead staffing, training, and performance reviews, maintain strong client relationships, and ensure on-site operations meet safety and revenue expectations.

Qualifications

• College degree or relevant experience in hospitality or operations.
• Valid driver’s license and ability to drive a vehicle.
• Strong communication and professional appearance.

Responsibilities

• Lead daily operations for assigned hospitality locations and ensure guest/client satisfaction.
• Recruit, train, coach, and develop associates; manage staffing levels and schedules.
• Maintain client relationships and act as primary on-site contact.
• Oversee revenue, safety, and service procedures in compliance with standards.
• Coordinate with teams/vendors for maintenance and special events.
• Monitor incidents, safety protocols, and incident documentation.

Skills

Leadership

Customer Service

Communication

Staffing & Scheduling

Operations Management

Education

College Degree

Tools

Microsoft Excel

Outlook

Word

PowerPoint

Job description

Premium Parking is seeking a Hospitality Manager to oversee daily operations at assigned locations and to ensure an exceptional guest and client experience. You will drive financial performance, service quality, and team development while aligning with Premium Parking’s service philosophy: People Deserve Great Places.

You will lead staffing, training, and performance reviews, maintain strong client relationships, and ensure on-site operations meet safety and revenue expectations.